Your phone system, connected to the software your team already uses.
Click-to-dial. Caller screen pops. Our browser extension connects VoIP International to the CRMs, helpdesks, field service tools, and vertical-specific platforms your team already works in.
One browser extension. Live in production.
Our integration is delivered through our branded browser extension. It connects VoIP International to CRMs, helpdesks, field service tools, and vertical-specific platforms — powering click-to-dial from any web page and caller screen pops that surface the right customer record, while call history, recordings, and transcripts live in your VoIP International portal. One extension, one quick install per workstation.
Screen pops and click-to-call run in the browser through the extension. A small number of niche or closed-platform applications cannot be opened this way and use manual workflows or export-based reporting instead.
The honest answer for any specific platform: ask us during your quote conversation. We'll tell you exactly what level of integration is available, what works, and what doesn't — rather than promising features that fall apart at go-live.
Three behaviors most teams want.
When sales teams, customer service, dispatch, or front-office staff say they want "phone-CRM integration," they usually mean one of these three things.
Click-to-dial
Click any phone number on a web page, in your CRM, on a spreadsheet, or in your email signature — and your desk phone, softphone, or mobile rings the contact directly. No re-typing, no dial-pad mistakes.
Screen pops on inbound calls
When a known contact calls, our browser extension opens their customer record automatically — with previous notes, open tickets, recent orders, or whatever context your CRM is tracking. Answer the call already knowing who you're talking to.
Every call on record
Every inbound and outbound call is captured in your VoIP International portal — time, duration, direction, recording, and transcript — searchable and visible to the whole team.
What we typically integrate, by vertical.
A high-level guide to the kinds of platforms our customers ask about most often. Specific integration availability and capability varies — ask during your quote conversation for your exact platform.
CRM & sales platforms
Mainstream CRMs used by inside sales and account management teams — Salesforce, HubSpot, Zoho, Pipedrive, and similar — work with click-to-dial and caller screen pops. Ask about your specific platform.
Helpdesk & ticketing
Customer service platforms like Zendesk, Freshdesk, and Intercom integrate with screen pops on inbound calls. Agent productivity gains here are real.
Field service & dispatch
Field service management tools used by HVAC, plumbing, electrical, and other trades — ServiceTitan, Housecall Pro, Jobber, FieldEdge — work with click-to-call and caller screen pops through the extension.
Property management & real estate
Property management software (AppFolio, Buildium, Rent Manager) and real estate platforms (Follow Up Boss) are common requests. Integration availability varies by platform's openness; we'll tell you which works.
Legal & insurance
Legal practice management (Clio, MyCase) and insurance agency platforms (AMS360) are typical requests. Click-to-dial and caller screen pops through the extension.
Healthcare & practice management
EHR and practice management platforms typically use webhook or export workflows for HIPAA compliance. Direct screen-pop integration is uncommon. We'll tell you what's possible for your specific platform.
Honest, by design.
- We don't claim "1,000+ integrations": Most providers list every platform Zapier touches and call it an integration. We won't. If we say something integrates, we mean click-to-dial and caller screen pops work for real on that platform.
- Specific capability is platform-dependent: Screen pops depend on how a platform’s record pages can be opened from the browser. Most platforms work; a few closed applications don’t expose anything useful, in which case there’s no integration to claim — just honest workflow alternatives.
- One extension, directly supported: The same branded extension delivers click-to-call and screen pops on every platform, and our own team supports and configures it — one install, one place to call when you want something changed.
- Zapier and webhooks fill the gaps: When direct integration isn't available, we can usually wire up event-driven workflows via Zapier or webhooks — like "log a completed call as a Salesforce activity" or "send a follow-up email after a voicemail." This costs a Zapier subscription on your side, but works.
- What we tell sales reps before they commit: Bring us the name of every platform you want connected. We will check each one, tell you what's available, and quote it line by line. No vague "yeah, that works" promises that fall apart on go-live.
Integration pages by category
Detailed pages for each platform integration we currently offer. Property management, field service, real estate, legal, and HIPAA-aligned verticals for dental and wellness practices.
Property Management
Field Service
Real Estate & Agency
Healthcare & Wellness
Collaboration & Productivity
Tell us what software your team uses.
We'll tell you what integration is available, what level of capability you can expect, and what the alternatives look like if your specific platform isn't a clean fit. No marketing claims — just honest answers.
All third-party product names, logos, and brands referenced on this page are property of their respective owners. Their use does not imply endorsement or partnership. Integration availability and depth varies by platform; contact us for current capabilities.