Terms of Service

1. Agreement to the Terms

These Terms of Service ("Terms") form a legal agreement between you (or the business you represent) and VoIP International LLC ("VoIP International," "we," "us"). By signing up for service, using our website, or otherwise accessing our services, you agree to these Terms and to our Privacy Policy and Acceptable Use Policy.

If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

2. The services we provide

VoIP International is a licensed telecommunications operator. We provide:

• Hosted business phone service with desk phones, web phone, mobile softphone, voicemail, and call routing
• Pro Mobile business mobile lines delivered via eSIM
• AI Receptionist automated call answering and routing
• vFAX internet-based facsimile service
• SIP Trunking for customers with their own on-premise PBX
• Integrations with third-party platforms (CRM, EMR, helpdesk, etc.)

Specific features, pricing, and service descriptions are published on our website and in our customer portal, and may be updated. Material changes to services you've subscribed to will be communicated in advance.

2.1 Customer Proprietary Network Information (CPNI)

As a licensed telecommunications carrier, VoIP International is subject to the Federal Communications Commission's Customer Proprietary Network Information (CPNI) rules under Section 222 of the Communications Act and 47 CFR Part 64, Subpart U. CPNI includes information about the quantity, technical configuration, type, destination, and amount of use of telecommunications services you receive — including call detail records (CDRs), service plan details, and account-related usage information.

We protect your CPNI as required by FCC rules and only use or disclose it:

• To provide the services you've subscribed to (including call routing, billing, and support)
• As authorized or required by law (including lawful subpoenas, court orders, and emergency requests from law enforcement)
• With your explicit written, oral, or electronic approval for marketing or use outside the existing service relationship

You may contact us at privacy@voip-int.com to request a copy of the CPNI on your account, to restrict our use of your CPNI for marketing, or to update your CPNI preferences. We will respond within 30 days. Additional CPNI handling details are described in our Privacy Policy.

3. Your account & responsibilities

You agree to:

• Provide accurate, current registration information and keep it updated
• Maintain the security of your account credentials and notify us promptly of any unauthorized use
• Be responsible for all activity that occurs under your account
• Use the services only for lawful business purposes
• Comply with all applicable laws and our Acceptable Use Policy
• Pay all fees on time as set forth in your service agreement

3.1 Call recording & consent

Our platform includes optional call recording features. If you enable or use call recording, you are solely responsible for compliance with all applicable federal, state, and local laws governing the recording of telephone conversations. This includes:

• Obtaining all necessary consents from the parties to recorded calls (some states require two-party consent, others require only one-party consent — you are responsible for knowing which rules apply to your calls)
• Providing any legally required disclosure to callers (such as a recorded message announcing that the call may be recorded)
• Complying with industry-specific recording requirements that may apply to your business (such as HIPAA for healthcare, FINRA for financial services, or PCI-DSS for payment processing)
• Retaining recordings only as long as legally permitted and securely disposing of them when no longer needed

VoIP International provides the technical capability to record calls but does not configure, deliver, or supervise consent disclosures on your behalf, and makes no representation that any default platform configuration meets the specific legal requirements of your jurisdiction or industry. You agree to indemnify and hold us harmless from any claims arising out of recordings made through your use of our services. This responsibility applies regardless of which VoIP International product or feature is used to capture the recording.

4. Fees, billing, & cancellation

4.1 Billing

Service fees are billed monthly in advance unless otherwise agreed in your service agreement. Usage-based fees (per-minute, per-message, taxes, regulatory pass-through) are billed in arrears.

4.2 Payment

You authorize us to charge your payment method for all fees due. If a payment fails, we may attempt to recharge, suspend services for non-payment, or terminate the account after appropriate notice.

4.3 Taxes & regulatory fees

Quoted prices may include estimated taxes, surcharges, USF contributions, regulatory fees, and governmental fees, but actual taxes and fees on each invoice may vary based on your service location and current tax rates. As a licensed telecom carrier, we collect and remit a range of federal, state, and local taxes and fees on telecommunications services. Tax and fee amounts will be itemized on every invoice.

4.4 Cancellation

You may cancel month-to-month service at any time with at least 30 days' written notice. Cancellation of a term contract is governed by the terms of that contract. Upon cancellation, you remain responsible for all fees accrued through the effective cancellation date.

4.5 Refunds

Monthly recurring fees are non-refundable on a pro-rata basis except as required by law. Usage fees already incurred are non-refundable.

5. Service availability & support

We work to provide highly available service but do not guarantee uninterrupted service. Specific service levels (SLAs), credit policies, and support response targets are described in your service agreement or in our published service-level commitments.

Support is available via support@voip-int.com and (833) VOIP-INT. Hours and emergency-only escalation procedures are published in your customer portal.

6. Number porting & portability

You retain ownership of phone numbers you bring to VoIP International, subject to telecom regulations governing number portability. We will assist in porting your numbers in and out per applicable rules.

Numbers we assign to you remain VoIP International numbers until ported away. Important: If you intend to keep an assigned number when leaving the service, you must complete the port-out process before cancellation takes effect. Cancellation immediately disconnects assigned numbers and releases them back to the numbering pool; once released, the number cannot be recovered. Plan port-outs accordingly and coordinate with us in advance.

7. Prohibited uses

See our full Acceptable Use Policy. In summary, you may not use the services for:

• Unlawful activity, fraud, or harassment
• Sending unsolicited bulk communications (spam) including spam calls or SMS
• Robocalling or robotexting without proper consent and TCPA/STIR-SHAKEN compliance
• Any activity that violates our network or any third-party network
• Reselling our services without express written permission

8. 911 / E911 services

911 service may be unavailable during power outages, internet outages, network failures, or if you have not paid your bill. Pro Mobile lines route 911 via the underlying cellular network and follow standard mobile 911 procedures.

8.1 Kari's Law compliance (direct 911 dialing)

In compliance with Kari's Law (Public Law 115-127 and the FCC's implementing rules), our hosted phone service supports direct 911 dialing without requiring a prefix (such as "9" for an outside line) from any multi-line telephone system endpoint. Customer obligation: You must not reconfigure your phone system, dial plans, or PBX settings in any way that prevents users from dialing "911" directly. If you operate an on-premises PBX or third-party platform that integrates with our service, you are responsible for configuring it to allow direct 911 dialing.

8.2 Ray Baum's Act compliance (dispatchable location)

In compliance with Ray Baum's Act (Section 506 of RAY BAUM'S Act of 2018 and the FCC's implementing rules), 911 calls placed through our service deliver "dispatchable location" information — meaning a street address sufficient for emergency responders to locate the caller, including specific information such as floor, suite, or room when available. Customer obligations:

• Provide accurate physical service addresses for every registered location and endpoint at the time of provisioning
• Update registered addresses immediately whenever a phone is moved to a new physical location
• For mobile endpoints (softphone apps, Pro Mobile, AX86R, etc.), update the registered location when working from a different address
• Notify on-site personnel (such as a front desk or security office) when 911 is dialed from a multi-line phone system, as required by Kari's Law and Ray Baum's Act notification provisions

Failure to maintain accurate dispatchable location information may delay emergency response and may result in regulatory penalties for the account holder.

8.3 E911 misdial fee

If a 911 call is routed based on an inaccurate or outdated registered service address, or is otherwise misdirected due to incorrect location information on your account (a "misdial"), we may charge a $150 non-refundable misdial fee to recover costs charged to us by emergency dispatch and carrier partners for incorrect routing. Keeping your registered service address current, as described in Section 8.2, is the best way to avoid this fee.

9. Intellectual property

We own all rights in our platform, software, documentation, trademarks, and branding. You receive a non-exclusive, non-transferable, revocable license to use the services during the term of your subscription, for your internal business purposes only.

You retain ownership of all content and communications you transmit through our services. You grant us the rights necessary to deliver, store, and route that content as required for the services.

10. Limitation of liability

To the maximum extent permitted by law:

• Our total cumulative liability is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost business opportunity, or loss of data.
• We are not liable for outages, errors, or delays caused by third parties, including underlying carriers, internet service providers, software vendors, or force majeure events.

Some jurisdictions don't allow certain limitations; in those jurisdictions, our liability is limited to the greatest extent permitted.

11. Indemnification

You agree to indemnify and hold harmless VoIP International, its officers, employees, and agents from any third-party claim arising from: (a) your violation of these Terms or our AUP; (b) your violation of applicable law (including TCPA, telemarketing, and call recording laws); (c) content or communications you transmit through our services; and (d) your negligent or wrongful acts.

12. Disputes & governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Informal resolution first. Before filing any formal claim, you agree to contact us at legal@voip-int.com with a detailed description of the issue. We will work in good faith to resolve disputes informally within 60 days.

Court venue. If informal resolution fails, any dispute arising out of or relating to these Terms must be brought exclusively in the state or federal courts located in Lake County, Florida. You and VoIP International each consent to the exclusive personal jurisdiction and venue of those courts. Each party will bear its own attorneys' fees except as provided by law or awarded by the court.

No class actions. You agree that disputes will be resolved on an individual basis and not as part of a class, collective, or representative action.

13. Changes to these Terms

We may update these Terms as our services or applicable law changes. The "Effective Date" at the top reflects the current version. For material changes, we will provide reasonable advance notice. Your continued use of services after the effective date constitutes acceptance.

14. Contact