Accessibility Statement

1. Our commitment

VoIP International LLC wants everyone to be able to use voip-int.com, including people who use a screen reader, a keyboard instead of a mouse, magnification, or other assistive technology. We treat accessibility problems on our site as bugs and fix them.

2. Conformance status

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. voip-int.com is partially conformant: most of the site meets the standard, and the parts we know do not fully meet it are listed under Known limitations.

This statement covers the public website at voip-int.com, including the sign-in and password reset pages. It does not yet cover the signed-in customer portal, our mobile and desktop apps, or phone hardware. For help with any of those, contact us.

3. What we've done

In November 2026 we reviewed the site against WCAG 2.1 AA and made these changes:

• Color contrast. Small text and buttons now meet the 4.5:1 contrast ratio, using colors from our brand guide.
• Links. Links inside paragraphs and lists are underlined, so they don't rely on color alone.
• Keyboard use. Our pages can be used with a keyboard, apart from the known limitations below. Every control shows a visible focus outline, and a "Skip to Content" link jumps past the menu.
• Forms. Form fields, including the pricing and partner calculators, have labels that screen readers announce.
• Structure. Each page has one main heading, and headings follow a logical order.
• Pop-up details. On the Features page, details open with a real button, keep keyboard focus inside while open, and return focus to where you were when closed.
• Zoom and small screens. Pages work at 200% zoom and on screens as narrow as 320 pixels, without scrolling sideways.

4. Known limitations

We know about the following, and we are working on them or looking for alternatives:

• Embedded maps. The Google Maps on our Contact, Locations and city pages are provided by Google and may not be fully accessible to keyboard and screen reader users. Each map only shows the area we serve, has a text title, and the same area is described in the page text.
• Manufacturer datasheets. The phone datasheets (PDFs) linked from our Hardware page come from the manufacturer and may not be accessible. If you need the information in another format, ask us and we'll send it.
• Video. Captions on the embedded video on our VoIP Insights page have not yet been checked.

5. How we test

We assess the site ourselves. We use automated testing (the open-source axe-core checker, covering WCAG 2.1 A and AA) on our main pages and sign-in pages, on desktop and mobile screen sizes, and we test keyboard use, zoom and small screens by hand. We re-check after changes to the site.

Automated tools catch only some kinds of problems, so we also rely on feedback from the people who use the site.

6. Feedback and help

If something on voip-int.com is hard to use, or you need information from it in a different format, please tell us. Let us know the page address and what went wrong. We aim to reply within 2 business days.

You never have to use the website to buy from us or get support. Our team can help with everything by phone or email.