Every call transcribed, summarized, and searchable — even your Pro Mobile cell phones.
VoIP Insights turns the business calls you're already making into transcripts, AI summaries, action items, and customer-sentiment analytics — automatically, minutes after each call. It covers every line on your VoIP International service: desk phones, the VoIP International app, and Pro Mobile cellular lines. No extra software. No second vendor. It's a checkbox on the phone service you already have.
Get Started Talk to SalesWhat is VoIP Insights?
VoIP Insights is AI call intelligence built into VoIP International phone service. After each call, it automatically produces a full transcript, a plain-English summary, extracted action items, sentiment classification, and topic tags — typically within minutes — in a live dashboard scoped to your business. It works on every call type we carry: desk phones, the VoIP International desktop and mobile app, and Pro Mobile cellular lines. Because VoIP International operates the phone platform itself, there's nothing to integrate: intelligence is a feature of the line, enabled per extension or per department, on the bill you already receive. For healthcare, dental, and other regulated practices, our compliance tier keeps transcription entirely in-house.
Your calls become records, tasks, and answers — automatically.
Automatic transcription
Every enabled call transcribed and summarized within minutes of hang-up — no buttons to press, nothing to upload. Calls in other languages are detected automatically and translated, so summaries, action items, and digests arrive in English with the original transcript preserved.
AI call summaries
Read what happened on any call in ten seconds — who called, what they wanted, how it ended.
Action items, extracted
"Call back 8–9 AM." "Move the ticket to the 13th." Concrete next steps pulled from the conversation so follow-ups don't die on the call.
Sentiment analysis
See which customers walked away happy — and which ones need a callback today.
Topic tagging
Know what customers actually call about: pricing, refunds, booking changes, support issues — tagged and trendable.
Call intelligence dashboard
Volume, handle time, topics, and sentiment rolled up per extension and per department, scoped so you see only your own calls.
Outcome tagging (coming soon)
Every call auto-classified — booking, complaint, pricing inquiry, qualified lead, wrong number, callback requested. See your call mix at a glance and filter the call list by outcome.
QA scorecards (coming soon)
Define your own checklist — did the agent confirm the name, get a callback number, follow the script — and every call is auto-scored against it, with the reasoning behind each score.
Analytics rollups
The manager view: call-outcome breakdown, average QA score across the team, and sentiment trends, all in one dashboard.
Scam & robocall flagging (coming soon)
Likely scam and robocall attempts are automatically flagged with the reason why, so your team can spot and skip them without guessing.
What other cell service gives you AI insights on every call?
Conversation-intelligence tools listen to desk phones and softphones. Your team's cell calls — where half the real business happens — are invisible to them, and a line from an outside carrier can't fix that. Pro Mobile can: the Pro Mobile SIM or eSIM turns the phone into a true extension of our PBX, so calls on that cell line ride our platform like any desk phone — which means recording, transcription, summaries, sentiment, and action items work natively. No app tricks, no forwarding hacks. If another cellular service does that, we haven't found it.
An in-house transcription option — for audio that never leaves our network.
Standard plans process recordings securely for the fastest turnaround. For businesses handling sensitive customer conversations, we offer something most conversation-intelligence tools can't: fully in-house transcription on hardware we operate, so your call audio never leaves VoIP International's infrastructure. Same operator-not-a-reseller principle as the rest of our platform — we own the call path end to end, so we can keep your audio on it.
Built for healthcare, dental, and other regulated practices — the compliance tier keeps transcription entirely in-house, the same approach we use across AI Receptionist and Pro vFAX. Ask us about data-retention and access controls for your specific requirements.
Insights Basic: $10 a month for your whole business — first month free. No contracts, ever.
Insights Basic
$10 / month / whole business — first month free, second month free with active use
- Automatic transcription
- AI call summaries
- Sentiment classification
Every line, one flat price — no per-user fees.
Insights Pro
$99 / month / whole business (up to 10 users, then $12/user)
- Everything in Basic
- Outcome tagging & call-mix breakdown (coming soon)
- Scam & robocall flagging (coming soon)
- Topic analytics & full dashboard
- Transcript search, filters & speaker labels
- Recording playback
- Callbacks-due tracking, action-item export & daily digests
For teams that manage from the numbers.
Insights Plus & Compliance
Coming soon — talk to sales
- Everything in Pro
- QA scorecards — custom checklist, auto-scored
- Team-wide analytics rollups
- Fully in-house transcription — audio never leaves our network
- Negative-sentiment & high-value alerts
- PII redaction, audit log, retention controls
For regulated verticals and contact centers.
Insights Basic and Pro are flat monthly add-ons for the whole business — and Basic is free for your first 30 days — extended to 60 automatically when you’re actively using it. Standard cost-recovery and regulatory surcharges apply, itemized on your invoice.
Built into the phone bill — not bolted on top of it.
| VoIP Insights | Gong | CallRail | |
|---|---|---|---|
| Who runs your phone service | We do — intelligence is built in | Someone else — Gong integrates on top | Someone else — tracking numbers on top |
| Typical cost posture | From $10/mo flat — Basic $10, Pro $99 on your existing bill | ~$1,600/user/yr + platform fee + setup fees* | $45–$175/mo base, usage-metered* |
| Calls covered | Every enabled line — desk, app, and Pro Mobile cell | Sales conversations | Marketing/attribution calls |
| Keep audio fully in-house | Yes — available on our own infrastructure | No — vendor cloud | No — vendor cloud |
| Procurement | A checkbox on existing service | Second vendor, second integration, second login | Second vendor |
*Third-party pricing as publicly reported, 2026; verify current rates with each vendor.
Full VoIP Insights vs Gong comparison → | Full VoIP Insights vs CallRail comparison →
Call intelligence that already speaks your business.
Hospitality & travel
Reservation confirmations, pre-arrival flows, package-sales QA — with guest information kept on infrastructure we control.
Benefits & member services
Prove responsiveness, track resolution, and spot the fraud scripts targeting your members before they spread.
Healthcare & dental practices
Audio transcribed entirely on our own infrastructure, no third-party cloud transcription service — the same approach we use across AI Receptionist and fax.
SMB & mid-market teams
Enterprise-grade call intelligence at SMB pricing — for every business that got priced out of the $1,600-a-seat tools.
Frequently asked questions
What is VoIP Insights?
AI call intelligence built into VoIP International phone service: automatic transcripts, AI summaries, action items, sentiment, and topic analytics for every enabled call — no separate software or vendor.
How fast are transcripts and summaries available?
Calls are transcribed and summarized automatically after hang-up, typically within minutes — transcript, summary, sentiment, and action items arrive together.
Does it work on cell phones?
Yes — on Pro Mobile lines. The Pro Mobile SIM or eSIM makes the cell phone a true extension of our phone system, so those calls get the same recording and AI intelligence as a desk phone, with no forwarding tricks. Lines from outside carriers (Verizon, AT&T, T-Mobile) aren't on our platform, so they're not covered — switching that line to Pro Mobile is how you bring it in.
Does VoIP Insights support healthcare and other regulated practices?
Healthcare, dental, and other regulated practices can use our compliance tier: audio transcribed entirely on our own infrastructure, no third-party cloud transcription service — the same approach we use across AI Receptionist and Pro vFAX. Ask us about your specific compliance requirements.
How much does VoIP Insights cost?
Insights Basic is $10 per month flat for your whole business, with the first 30 days free (extended to 60 automatically for active users); Insights Pro is $99 per month for your whole business (up to 10 users, then $12/user); the Plus & Compliance tier is coming soon — added to your existing bill, month-to-month like everything we sell. Gong runs roughly $1,600 per user per year plus setup fees.
Do I need new software or another vendor?
No. It's enabled per extension or per department on your existing service and appears on your existing bill. No second procurement, integration project, or extra login.
Where does transcription happen? Is it private?
Recordings are processed securely, and a fully in-house option is available — for compliance customers, your call audio never leaves our infrastructure or touches third-party clouds.
What are QA scorecards and how do they work?
You define the checklist for your business — did the agent confirm the caller's name, get a callback number, stay professional, follow the script. Every call is automatically scored pass/fail against your checklist, with the reasoning behind each score, and rolled up into a team average. This is the kind of scoring feature enterprise platforms charge thousands for.
How is this different from Gong or CallRail?
Those are bolt-ons you buy on top of a phone service, and they can't see your cell calls. We operate the phone service and the cellular lines, so intelligence is built in — at per-extension pricing a fraction of enterprise platforms, covering service and support calls, not just sales.
See your own calls, transcribed.
Tell us about your team and we'll enable Insights on your extensions — or show you a live demo first.
Get Started Book a Demo