VoIP Insights Pro No minute cap
$1,188
a year for 10 people
- Price
- $99 a month for the whole business, 10 users included, then $12 a user
- Call minutes
- Unlimited, with no usage billing
- Free trial
- Your first 30 days, 60 with active use
VoIP Insights · Intelligent Voice Transcription
Every call transcribed, summarized, and searchable — even your Pro Mobile cell phones.
VoIP Insights turns the business calls you're already making into transcripts, AI summaries, action items, and customer-sentiment analytics — automatically, minutes after each call. It covers every line on your VoIP International service: desk phones, the VoIP International app, and Pro Mobile cellular lines. No extra software. No second vendor. It's a checkbox on the phone service you already have.
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Automatic — every call, minutes after hang-up
Every device — desk, app, and Pro Mobile cell
Flat monthly pricing — a fraction of enterprise tools
What it costs
A 10-person team, year one
The same job on every call: a transcript, a summary and something you can search. Here is what each one bills for it.
CallRail
from $1,080
a year, plus overage past 250 minutes a month
- Price
- $45 to $195 a month plus usage overages. Transcription, sentiment and summaries start at the $90 tier.
- Call minutes
- 250 a month on that tier, then billed per minute
Gong
about $28,500
a year for 10 people, typically
- Price
- A $5,000 to $50,000 yearly platform fee, plus $1,300 to $1,600 per user per year, plus onboarding from $7,500
- Call minutes
- Not metered: Gong records calls from the phone system you already have
On paper, CallRail's AI tier costs about the same as Pro. The difference is the 250-minute monthly cap: a team that's on the phones all day passes it, and every minute after that is billed. Competitor figures are from their published pricing and third-party buyer data, mid-2026. The details are in VoIP Insights vs CallRail and VoIP Insights vs Gong.
Start your free 30 daysWhat is VoIP Insights?
VoIP Insights is AI call intelligence built into VoIP International phone service. After each call, it automatically produces a full transcript, a plain-English summary, extracted action items, sentiment classification, and topic tags — typically within minutes — in a live dashboard scoped to your business. It works on every call type we carry: desk phones, the VoIP International desktop and mobile app, and Pro Mobile cellular lines. Because VoIP International operates the phone platform itself, there's nothing to integrate: intelligence is a feature of the line, enabled per extension or per department, on the bill you already receive.
What you get
Your calls become records, tasks, and answers — automatically.
Automatic transcription
Every enabled call transcribed and summarized within minutes of hang-up — no buttons to press, nothing to upload. Calls in other languages are detected automatically and translated, so summaries, action items, and digests arrive in English with the original transcript preserved.
AI call summaries
Read what happened on any call in ten seconds — who called, what they wanted, how it ended.
Action items, extracted
"Call back 8–9 AM." "Move the ticket to the 13th." Concrete next steps pulled from the conversation so follow-ups don't die on the call.
Sentiment analysis
See which customers walked away happy — and which ones need a callback today.
Topic tagging
Know what customers actually call about: pricing, refunds, booking changes, support issues — tagged and trendable.
Call intelligence dashboard
Volume, handle time, topics, and sentiment rolled up per extension and per department, scoped so you see only your own calls.
Outcome tagging
Every call auto-classified — booking, complaint, pricing inquiry, qualified lead, wrong number, callback requested. See your call mix at a glance and filter the call list by outcome.
QA scorecards
Define your own checklist — did the agent confirm the name, get a callback number, follow the script — and every call is auto-scored against it, with the reasoning behind each score.
Analytics rollups
The manager view: call-outcome breakdown, average QA score across the team, and sentiment trends, all in one dashboard.
Scam & robocall flagging
Likely scam and robocall attempts are automatically flagged with the reason why, so your team can spot and skip them without guessing.
The Pro Mobile difference
What other cell service gives you AI insights on every call?
Conversation-intelligence tools listen to desk phones and softphones. Your team's cell calls — where half the real business happens — are invisible to them, and a line from an outside carrier can't fix that. Pro Mobile can: the Pro Mobile SIM or eSIM turns the phone into a true extension of our PBX, so calls on that cell line ride our platform like any desk phone — which means recording, transcription, summaries, sentiment, and action items work natively. No app tricks, no forwarding hacks. If another cellular service does that, we haven't found it.
Plans
Two tiers with flat monthly pricing for your business. Both include 10 users, then a per-user add-on. From $99 a month. No contracts, ever.
Insights Pro
$99 / month / whole business, to 10 users, then $12/user
- Automatic transcription and AI call summaries
- Topic tagging & sentiment
- Real-time alerts & watchdogs
- Callbacks-due recovery queue
- Unlimited history & daily digests
- Transcript search with speaker labels
- QA scorecards
- Automatic translation
For teams that manage from the numbers. First 30 days free, extended to 60 with active use.
Insights Plus
$249 / month / whole business, to 10 users, then $18/user
- Everything in Pro
- Speaker labels (who said what)
- Outcome tagging & source attribution
- Custom scorecards
- Read-only data API
For teams that want it wired into how they already work.
Pro and Plus are flat for the whole business up to 10 users, then priced per additional user, and your first 30 days are free, extended to 60 automatically when you’re actively using it. Standard cost-recovery and regulatory surcharges apply, itemized on your invoice.
Built into the phone bill — not bolted on top of it.
| VoIP Insights | Gong | CallRail | |
|---|---|---|---|
| Who runs your phone service | We do — intelligence is built in | Someone else — Gong integrates on top | Someone else — tracking numbers on top |
| Typical cost posture | From $99/mo for the whole business, up to 10 users on your existing bill | ~$1,600/user/yr + platform fee + setup fees* | $45–$175/mo base, usage-metered* |
| Calls covered | Every enabled line — desk, app, and Pro Mobile cell | Sales conversations | Marketing/attribution calls |
| Procurement | A checkbox on existing service | Second vendor, second integration, second login | Second vendor |
*Third-party pricing as publicly reported, 2026; verify current rates with each vendor.
Full VoIP Insights vs Gong comparison → | Full VoIP Insights vs CallRail comparison →
Who it's for
Call intelligence that already speaks your business.
Hospitality & travel
Reservation confirmations, pre-arrival flows, package-sales QA — with guest information kept on infrastructure we control.
Benefits & member services
Prove responsiveness, track resolution, and spot the fraud scripts targeting your members before they spread.
SMB & mid-market teams
Enterprise-grade call intelligence at SMB pricing — for every business that got priced out of the $1,600-a-seat tools.
Frequently asked questions
What is VoIP Insights?
AI call intelligence built into VoIP International phone service: automatic transcripts, AI summaries, action items, sentiment, and topic analytics for every enabled call — no separate software or vendor.
How fast are transcripts and summaries available?
Calls are transcribed and summarized automatically after hang-up, typically within minutes — transcript, summary, sentiment, and action items arrive together.
Does it work on cell phones?
Yes — on Pro Mobile lines. The Pro Mobile SIM or eSIM makes the cell phone a true extension of our phone system, so those calls get the same recording and AI intelligence as a desk phone, with no forwarding tricks. Lines from outside carriers (Verizon, AT&T, T-Mobile) aren't on our platform, so they're not covered — switching that line to Pro Mobile is how you bring it in.
How much does VoIP Insights cost?
Insights Pro is $99 per month for your whole business (up to 10 users, then $12/user), with the first 30 days free (extended to 60 automatically for active users); Insights Plus is $249 per month for your whole business (up to 10 users, then $18/user) — added to your existing bill, month-to-month like everything we sell. Gong runs roughly $1,600 per user per year plus setup fees.
Do I need new software or another vendor?
No. It's enabled per extension or per department on your existing service and appears on your existing bill. No second procurement, integration project, or extra login.
Do you train AI on our call recordings?
No — not even de-identified. Our Business Associate Agreement prohibits using call audio, transcripts, or message content to train, fine-tune, or improve any machine-learning model, including after de-identification. Analytics run on operational and technical data that contains no conversation content. Most conversation-intelligence vendors reserve the de-identified training right; we gave it up in writing.
Where does transcription happen? Is it private?
On our own hardware. Transcription runs on a speech model on our own GPU — not a cloud speech API — and call analysis runs locally as well. No third-party speech or AI service sees your call audio or transcripts. Recordings stay on our own storage and are never copied off it.
What are QA scorecards and how do they work?
You define the checklist for your business — did the agent confirm the caller's name, get a callback number, stay professional, follow the script. Every call is automatically scored pass/fail against your checklist, with the reasoning behind each score, and rolled up into a team average. This is the kind of scoring feature enterprise platforms charge thousands for.
How is this different from Gong or CallRail?
Those are bolt-ons you buy on top of a phone service, and they can't see your cell calls. We operate the phone service and the cellular lines, so intelligence is built in — at per-extension pricing a fraction of enterprise platforms, covering service and support calls, not just sales.
See your own calls, transcribed.
Tell us about your team and we'll enable Insights on your extensions — or show you a live demo first.
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