A phone system that connects directly to GoHighLevel
Click to call contacts from GoHighLevel. Inbound calls open the matching contact record and pipeline stage. Calls write back automatically so your campaign and pipeline data stays complete across phone, SMS, and email.
What the GoHighLevel integration does
Four capabilities built around how GoHighLevel teams actually use the platform — high contact volume, pipeline-driven workflows, and the need for phone activity to stay in sync with SMS and email.
Click-to-call from GHL
Phone numbers on contacts, opportunities, and pipeline records become clickable. One click dials from your desk phone, desktop app, or mobile line.
Contact and pipeline screen pops
When a known contact calls, GoHighLevel opens to their profile and current pipeline stage automatically. Your team sees campaign source, stage, and recent activity before they answer.
Calls log to contact records
Business calls write back to the matching GHL contact. Date, time, duration, and direction are captured. Phone activity sits alongside SMS, email, and campaign activity in the same contact timeline.
Workflow-friendly
Call events can trigger GoHighLevel workflows — for example, missed call → automated SMS follow-up, or completed call → pipeline stage advance. The integration writes to GHL's events so workflow automation works the same as it does for SMS or email.
How it works
Setup uses GoHighLevel's REST API V2 with OAuth 2.0. GHL exposes 50+ webhook events that keep the integration synchronized.
Authorize the connection
Your GoHighLevel administrator authorizes access through GHL's OAuth 2.0 flow. You approve the scopes our integration uses — read contacts and opportunities, write call activity.
Configure workflows
Decide which GHL fields drive screen pops, and whether call events should trigger workflows. Common setups: missed call triggers SMS, inbound call from a specific source updates pipeline stage.
Roll out to your team
Office and remote staff get click-to-call from inside GHL. Field reps get Pro Mobile cellular lines. Inbound calls open the right contact and pipeline record automatically.
No separate integration fee.
The GoHighLevel integration is included with phone service. You pay for the phone service plan — $17 or $32 per user per month — and the integration is bundled in.
Who this is for
The GoHighLevel integration is built for these operations.
- Marketing agencies running GoHighLevel for client communications and pipelines
- Service businesses using GHL as their primary CRM and automation hub
- Sub-account operators running multiple client locations on GHL
- Teams that want phone, SMS, and email activity unified in one contact timeline
- Operators using GHL workflows to automate follow-up based on call outcomes
Common questions about the GoHighLevel integration
Honest answers about scope, requirements, and what's actually included.
Does this work with GHL sub-accounts and agency-level setups?
Yes. The integration can be configured per sub-account, so each client location gets its own phone setup with its own call activity flowing into its own GHL sub-account. Agency-level reporting still rolls up across sub-accounts.
Can call events trigger GHL workflows?
Yes. Calls write back as events that GoHighLevel workflows can listen for. Common patterns: missed inbound call triggers an automated SMS, completed outbound call to a specific contact tag advances the pipeline stage. Your workflow logic is configured inside GHL the same as it is for SMS and email events.
Will this replace GHL's own LC Phone numbers?
It can. Many GHL users start with LC Phone numbers (GoHighLevel's built-in telephony) and migrate to a dedicated phone provider as their call volume grows or they need features LC Phone does not provide — like real business desk phones, multi-extension office setups, or Pro Mobile cellular lines for field reps. You can also run both side-by-side during a transition.
What does the integration cost?
Nothing extra. The GoHighLevel integration is bundled with our phone service ($17 or $32 per user per month). No separate integration fee, no per-contact charge.
Does the integration handle SMS, or only voice calls?
Voice calls are the primary scope. Business SMS is included with our phone service on a reasonable-use basis but is not currently designed as a high-volume marketing SMS replacement — heavy SMS marketing flow usually stays in GoHighLevel itself, which is built for that use case. Talk to us about your specific SMS volume during evaluation.
Can I record calls and have them attached to the GHL contact?
Call recording is supported per-line and per-call based on your firm's policy. Whether recordings attach to the GHL contact record depends on your setup; we can configure storage and linking during onboarding. Be aware of one-party and two-party consent rules in your operating jurisdictions.
How long does setup take?
Most GoHighLevel teams are live within a few business days. OAuth authorization is fast; workflow configuration and team rollout takes the rest of the time.
Part of our Sales Teams phone solutions.
Sibling integrations: Follow Up Boss
Ready to see the GoHighLevel integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.