A phone system built for medical practices
HIPAA-aligned call handling, cloud fax for referrals and labs, business cellular for on-call practitioners, and one platform across every location. Built for medical practices, dental offices, wellness clinics, and small healthcare operations.
What we offer for healthcare practices
The same product line we offer everywhere — phone service, business cellular, cloud fax — configured for HIPAA compliance and the operational patterns specific to clinical practice.
HIPAA-aligned call handling
signed BAA comes at no extra charge and covers phone service, voicemail, and vFAX, with encrypted call recording. Same product line as our standard phone service — the compliance posture is added, not a different platform.
After-hours coverage
After-hours calls can go to the AI Receptionist Medical edition (front-desk work only, never clinical advice), voicemail, an answering service or the on-call provider.
Cloud fax for referrals, labs, and insurance
Healthcare practices still rely heavily on fax for prescription orders, lab results, insurance verification, and inter-practice correspondence. vFAX from $25/month with HIPAA-aligned configuration.
Pro Mobile for on-call practitioners
Real business cellular lines on practitioners' personal phones via eSIM. After-hours calls reach the right clinician without exposing personal cell numbers. $42 to $68 per user per month.
Multi-location across practice sites
Each location gets its own phone numbers; calls route based on which number was dialed; your team uses the same phone system across all sites. Standard pattern for growing practices and DSOs.
Practice management software
EHR and practice management platforms rarely allow screen pops, so we tell you up front what works for yours. For larger EHR-anchored systems (Epic, Cerner, athenahealth), we connect via SIP trunking rather than platform integration.
How healthcare practices get started with us
A typical practice deployment is 2 to 4 weeks end to end. For multi-location practices or larger groups, add a week.
Sign the BAA and review safeguards
We sign a Business Associate Agreement before any PHI flows through our system. We walk you through the encryption, recording, and retention policies we apply on the HIPAA tier.
Configure to your compliance policy
Call recording per-line and retention periods — all configured with your compliance officer or counsel to match your practice's specific HIPAA posture.
Roll out across providers and locations
Provisioning is remote — pre-configured Yealink phones ship and work when plugged in. For multi-location practices, we cut over site by site. Most deployments complete in 2 to 4 weeks.
No separate healthcare pricing.
Same /pricing as everyone else — and the signed BAA costs nothing extra. vFAX is optional on top.
Who this is for
Healthcare is broad. These are the practice types where our product line fits cleanly.
- General medical practices and primary care
- Specialty medical practices (dermatology, cardiology, orthopedics, etc.)
- Dental practices and DSO operations
- Wellness and integrative medicine clinics
- Behavioral health and counseling practices
- Physical therapy, occupational therapy, and chiropractic offices
- Aesthetic medicine and medical spa operations
- Small group practices and growing multi-location operations
Related coverage
Narrower pages for specific practice types, plus our Lake Nona local market page covering the Medical City cluster.
Common questions about phone service for medical practices
Honest answers on HIPAA, EHR integration, multi-location, and total cost.
Are our patient calls used to train AI models?
No, and that includes de-identified data. Our Business Associate Agreement commits it in writing: patient call audio, transcripts, voicemails, and fax images are never used to train, fine-tune, or improve a machine-learning model, even after de-identification. That distinction matters, because de-identifying a recorded phone call is genuinely difficult — patients say names, dates of birth, and addresses out loud. Rather than rely on doing that well, we removed the use case entirely.
What does HIPAA-aligned phone service actually mean for our practice?
Three things in practice: (1) we sign a Business Associate Agreement (BAA) covering the call handling and any incidental PHI exposure through voicemail or recordings; (2) call recordings are encrypted at rest and in transit; (3) the AI Receptionist comes in a Medical edition for practices: front-desk work only, with caller audio kept on our own servers. HIPAA-aligned configuration and your signed BAA come at no extra charge on phone service. We offer HIPAA-aligned phone service — we are not a hosting platform or an EHR.
Do you integrate with our EHR or practice management system?
For web-based practice management platforms, ask us about yours — we will tell you whether click-to-call and caller screen pops work in it. For larger EHR systems (Epic, Cerner, athenahealth) we typically connect via SIP trunking rather than platform integration. The right approach depends on what you're running — we can confirm specifics during evaluation.
Can our on-call practitioner take calls without exposing their personal cell?
Yes, this is what Pro Mobile is built for. Each practitioner gets a real business cellular line on their personal phone via eSIM. Inbound business calls go to the business line; personal calls stay on the personal line. The business line follows your DND/on-call schedule. When the practitioner is off call, work calls do not interrupt personal time.
How are after-hours calls handled?
After-hours calls can go to the AI Receptionist Medical edition (front-desk work only, never clinical advice), voicemail, an answering service or the on-call provider, and the on-call provider can take them on a Pro Mobile line.
We have practices across multiple locations. Does that complicate the HIPAA configuration?
No — multi-location is one of our standard patterns and the HIPAA configuration applies uniformly across sites. Each location can have its own phone numbers, ring groups, and after-hours routing while sharing the same compliance posture, recording policy, and BAA coverage.
What about cloud fax — do we still need it?
Most practices still need fax. Lab results, prescription orders, prior authorizations, insurance verification, referrals, inter-practice correspondence — fax is still the default for these workflows because it has well-established compliance precedent. Our vFAX product starts at $25/month with HIPAA-aligned configuration. Faxes arrive as encrypted PDFs to a secure mailbox rather than printing on a physical machine.
How much does the full healthcare phone setup actually cost?
A typical small practice setup: Phone Service ($29/user/month for the all-inclusive plan — signed BAA included at no extra charge) and vFAX Standard ($25/month). For a 5-user practice that's about $170/month total. Larger or multi-location practices scale linearly on the per-user pieces. Everything is on /pricing — no custom enterprise quotes unless your practice has unusual requirements.
Ready to talk through what this looks like for your practice?
Tell us your practice size, how many locations, and which EHR or practice management platform you use. We'll give you a real quote and walk through what cutover would look like.