A phone system built for dental practices
HIPAA-aligned call handling, after-hours calls to voicemail, an answering service or your on-call provider, cloud fax for referrals and labs, and one platform across every office location. Designed for general dentistry, specialty practices, and DSO operations.
What the Dental Practice integration does
Four capabilities that match how dental practices actually run — high inbound patient call volume, after-hours coverage needs, fax-heavy referral workflows, and HIPAA exposure on every interaction.
HIPAA-aligned call handling
Phone service configured for HIPAA-aligned operation, including a Business Associate Agreement (BAA) signed as part of onboarding. Call recording, voicemail storage, and access controls configured to your compliance policy.
After-hours coverage
After-hours calls can go to the AI Receptionist Medical edition (front-desk work only, never clinical advice), voicemail, an answering service or the on-call provider.
Cloud fax for referrals and labs
vFAX sends and receives faxes by email — no fax machine, no fax line. HIPAA-aligned with a signed BAA. Common workflows: referral letters, lab orders, insurance pre-auths, specialist consultations.
Multi-location for groups and DSOs
One phone system across every office. Central management, per-location number assignment, single bill. Calls and patient records stay tied to the correct office.
How it works
Setup is paced around your HIPAA review process — we sign the BAA, you review the technical safeguards documentation, and we configure call handling to match your compliance policy.
Sign the BAA and review safeguards
We sign a Business Associate Agreement before any PHI flows through our systems. Your compliance officer reviews our technical safeguards documentation — encryption, access controls, audit logging, retention policies.
Configure to your compliance policy
Call recording, voicemail retention, and fax workflows are configured to match your practice's HIPAA policy. We do not assume defaults — every compliance setting is your decision.
Roll out across your locations
Phones provisioned per office, fax numbers ported. Multi-location practices get one administration across every site.
No separate integration fee.
The Dental Practice integration is included with phone service. You pay for the phone service plan — $17 or $29 per user per month — and the integration is bundled in.
Who this is for
This setup is built for dental practices of these types and sizes.
- Solo and multi-doctor general dentistry practices
- Specialty practices — orthodontics, oral surgery, periodontics, endodontics, pediatric dentistry
- Dental groups and DSO operations with 3 to 50+ locations
- Practices that need HIPAA-aligned communications with signed BAA
- Offices that send and receive high volumes of fax (referrals, labs, insurance)
Common questions about the Dental Practice integration
Honest answers about scope, requirements, and what's actually included.
Do you use our patient calls to train AI?
No — including de-identified data. It is a written term of the Business Associate Agreement we sign: patient call audio, transcripts, voicemails, and fax images are never used to train, fine-tune, or improve a machine-learning model, even after de-identification. Most AI phone vendors reserve exactly that right in their terms. We gave it up contractually.
Do you integrate with Dentrix or Eaglesoft directly?
No. The phone system runs alongside Dentrix and Eaglesoft as a separate, parallel system — your front desk works in the practice management software while calls, recordings, and voicemail live in your VoIP International portal. If integration with your specific practice management software is critical, mention it during evaluation.
Can we use the AI Receptionist for patient calls?
Yes, through the Medical edition. It handles front-desk work only: booking and rescheduling, routing, messages and general questions, never clinical advice. Caller audio stays on our own servers, and the signed BAA covers it.
How is vFAX compliant for sending referrals and lab orders?
vFAX is HIPAA-aligned when configured with a signed BAA and your team uses it according to standard HIPAA workflows — meaning sent and received faxes are handled like any other PHI document. The technical transport is secure; compliance also depends on how your staff handles fax content.
Can we record patient calls?
Yes, but recording PHI carries its own compliance weight. Most practices configure recording as off-by-default with one-button activation for specific calls — like complaint resolution or clinical instructions you want documented. Recording policy is your practice's decision; we provide the technical control.
Will this work for multi-office DSO operations?
Yes. Multi-location practices get one phone system with per-office number assignment, location-tagged call records, and central reporting. Patients calling a specific office reach that office; calls escalated between offices preserve their location context.
What does it cost for a typical 5-doctor practice?
Roughly: 8-10 phone service users at $29/month all-inclusive (front desk, doctors, hygienists, sterilization area, treatment rooms) plus vFAX Standard at $25/month — around $255-315/month total, with the signed BAA included at no extra charge. Pro Mobile is extra if doctors need cellular business lines for after-hours.
How long does setup take?
Most dental practices are live within 1 to 2 weeks. The BAA signing and HIPAA configuration review takes longer than technical setup; once that's complete, phones provision quickly.
Part of our Multi-Location phone solutions.
Sibling integrations: Wellness Clinics
Ready to see the Dental Practice integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.