Common questions, honest answers.

How much does VoIP International cost?

Phone Service is $17/user/month with per-minute pricing or $32/user/month all-inclusive. Pro Mobile has four tiers from $42 to $62 per user/month. AI Receptionist runs $99 Starter, $199 Professional, or $299 Enterprise — flat monthly pricing, not per-minute. The HIPAA add-on is $49/month. vFAX starts at $25/month. SIP Trunking is $15/channel/month for customers running their own PBX. See the pricing page for the full per-product breakdown.

Most customers run a bundle of phone service, Pro Mobile, and AI Receptionist. We size the right bundle during a discovery call so you're not paying for what you don't need.

Are there long-term contracts?

Month-to-month service is available on all products with 30 days written notice to cancel. Annual contracts unlock modest pricing improvements and lock in your rate. We don't push multi-year contracts on SMB customers — the math rarely works in their favor.

What's included vs. what costs extra?

Included in Phone Service: unlimited US/Canada calling, SMS, voicemail, IVR, call recording (storage tiered), mobile/web/desk apps, basic call analytics, standard integrations, E911, and number porting.

Costs extra: additional users beyond your seat count, additional toll-free numbers, international calling (disabled by default), advanced call center features, AI Receptionist minutes beyond plan, and the HIPAA add-on if you need it.

Do you offer credits or promotions?

We use the word "credits" not "discounts." Credits are typically applied at signup as a transparent, published credit (for example a multi-product bundle or an MSP partnership tier) — never a contract or prepay requirement. They're not negotiated mystery markdowns — every customer with the same incentive gets the same credit.

What about taxes and regulatory fees?

Telecom services carry federal, state, and local taxes plus regulatory pass-through fees (USF, E911 surcharge, state TRS, etc). These are added to every invoice and vary by jurisdiction — typically 15-25% of the base service fee depending on your service location. Your quote will itemize them.

What's the difference between Phone Service and Pro Mobile?

Phone Service is hosted business phone — desk phones, web phone, mobile app, extensions, IVR, voicemail, call routing. It runs over your office internet (or any internet).

Pro Mobile is a real cellular business line delivered via eSIM that rings on the user's personal smartphone — no app required. It works wherever cellular signal works. Field reps, technicians, and outside salespeople use Pro Mobile. Office staff at desks use Phone Service. Most companies run both.

Do you support video calls and conferencing?

Yes — voice conferencing is included in Phone Service. Video calls are available via the web/mobile app. For heavy video conferencing needs (50+ participants, recording, breakout rooms), we recommend pairing us with a dedicated video platform; we won't try to be the best video tool in your stack.

Can I keep my existing phone numbers?

Yes. Number porting is included at no charge for standard ports. We've ported numbers from every major US carrier and most regional ones. Ports take 5-15 business days per number depending on the losing carrier. We sequence multi-location ports to minimize service disruption.

Which CRMs and business platforms do you integrate with?

100+ platforms across CRM, EMR, helpdesk, property management, field service, sales engagement, and more. See the integration directory for the full list with honest tier labels (Tier A = native, B = bridge, C = Zapier/webhook).

Flagship Tier A integrations: Salesforce, HubSpot, ServiceTitan, Housecall Pro, AppFolio, Clio, and a few dozen more.

What about uptime and reliability?

We don't promise 100% uptime — anyone who does is selling. We do operate redundant infrastructure across multiple data centers, run direct carrier relationships for routing diversity, and publish status when something is affecting service. SLAs are part of your service agreement.

What exactly is Pro Mobile?

Pro Mobile is a real cellular business line delivered via eSIM that rings on a user's personal smartphone — without requiring an app. The user's personal number continues to work normally; the business number is a separate cellular line on the same device. Outbound business calls show the business CallerID; personal calls show their personal number.

How is it different from a VoIP "mobile app"?

VoIP apps require the user to open them, use Wi-Fi or data, and frequently fail to ring in parking lots, on rooftops, in basements, or anywhere cellular is reliable but Wi-Fi isn't.

Pro Mobile is a native cellular line. It rings like any other call. No app, no Wi-Fi dependency, no missed calls because the user forgot to open something.

Will it work on my employees' existing phones?

Pro Mobile uses eSIM, which is supported on every iPhone since the XR (2018) and most Android phones from 2020 onward. If a phone supports dual-SIM via eSIM, Pro Mobile works on it.

Does this replace our cell phone allowance?

Usually yes. Most customers move people from a $75-$150/month allowance to a Pro Mobile line at $42-$62/month — the business line is now company property, the company controls it, and when an employee leaves, the line stays with the company along with the customer relationships associated with it.

The allowance-replacement math typically saves $150-$1,300/user/year, depending on the allowance level you start from and which Pro Mobile tier fits each role. See Pro Mobile for the per-tier breakdown.

What happens when an employee leaves?

The business line transfers — instantly — to a replacement employee or to a manager for customer-routing while you fill the position. The departing employee's customer relationships stay routed through your business number, not their personal cell.

Does the AI sound like a robot?

No, but it identifies as an AI if asked. We use modern speech synthesis (ElevenLabs Flash v2.5) paired with Claude for reasoning. Most callers don't realize it's AI on routine inquiries. We don't try to deceive — the AI will confirm it's an automated assistant if asked directly.

What can it actually do?

Answer calls, qualify inquiries, capture contact information, route to the right person based on rules you configure, detect emergencies and escalate, book appointments (with calendar integration), send SMS follow-ups with calendar links, log every call to your CRM.

It can't close complex deals, handle emotionally sensitive conversations well, or replace a live dispatcher for nuanced routing decisions. It backs up your team — it doesn't replace it.

How does it know my business?

During onboarding we configure the AI's knowledge base, escalation rules, qualifying questions, common-FAQ answers, and integrations with your calendar/CRM. The configuration is ongoing — as you find edge cases, we tune the AI to handle them.

Is it HIPAA-compliant?

With the optional $49/month HIPAA add-on, yes. This includes a BAA, encrypted data handling, audit logging, and minimum-necessary handling of PHI. Standard AI Receptionist (without the add-on) is not HIPAA-compliant and should not be used for protected health information.

How long does it take to switch from our current provider?

For a typical single-location SMB: 2-4 weeks from contract signing to cutover. The timeline depends mostly on how long number porting takes from your current carrier (5-15 business days per number) and how many users we're provisioning.

Multi-location migrations are sequenced location-by-location to avoid service interruption. We don't believe in flag-day cutovers.

Will our phones still work during the migration?

Yes. Your existing service stays active until you're ready to cut over. The new service runs in parallel during the testing phase, then numbers port and your old service is decommissioned. Customers calling your old number reach you throughout the transition.

What about our existing hardware? Do we have to buy new phones?

Many existing SIP-compatible phones can be reprovisioned to work with our service. We'll audit your hardware during discovery. If new hardware is needed, we offer Yealink desk phones at published rates. Hardware is typically a one-time cost in the low hundreds per phone, often offset by the monthly service savings within months.

What if we have an early termination penalty with our current provider?

That's between you and your current provider — we can't waive their contract terms. What we can do is help you read the fine print, time the migration to minimize exposure, and in some cases provide credits that offset part of the ETF when the long-term math justifies it. We'll be honest about whether the migration math actually works before you commit.

What are your support hours?

Business hours (Mon-Fri, 8 AM-6 PM ET): Full support for sales, configuration, account changes, training, and non-urgent issues.

24/7 emergency support: Service-affecting issues (outages, call routing failures, major configuration breaks) are handled 24/7.

Do I get a dedicated rep?

Yes. Every customer has an assigned account manager and dedicated technical contact. You're not calling a generic queue when you have a question. The same people who onboard you remain your points of contact for the life of the relationship.

How does billing work?

Monthly recurring fees billed in advance. Usage-based fees (overage minutes, international calls, SMS over allotment) billed in arrears. Taxes and regulatory fees added to every invoice. Standard payment methods: ACH (preferred for businesses), credit card, or pre-paid wire.

How do I cancel if it's not working out?

Month-to-month service can be cancelled with 30 days written notice to your account manager or to support@voip-int.com. You keep your numbers (port them out to your new provider). No cancellation fee, no last-month tricks.

Annual contracts have their own cancellation terms detailed in the contract. We'll always review them with you before signing.