What you already have with VoIP International
You're already paying for more than you're using. Here is what comes with every seat, what each feature does for you, and how to switch it on.
Book your free 20-minute Tune-Up
Included with every seat
Answering and routing
| Feature | What it does | How to turn it on |
|---|
| Auto-attendant (phone menu) | Greets every caller and sends them to the right person or team | Ask us |
| Speak-to-route menu | Callers can say "billing" or "service" instead of pressing numbers | Ask us |
| Multi-language menu | Greets and routes callers in more than one language | Ask us |
| Time-of-day and holiday schedules | Plays after-hours and closed-day greetings on their own. You can switch them yourself | Ask us to set it up once |
| Call queues and ring groups | Shares calls fairly: Round Robin, Ring All or Longest Idle | Ask us |
| Simultaneous and delayed ring | Rings your desk first, then your cell, so calls don't go to voicemail | Ask us |
| Call forwarding and answering rules | Sends calls where you want them, when you want | Ask us |
| Call park, pickup and transfer | Park a call and pick it up from any phone, or grab a ringing call for a coworker | It's already on |
| Intercom and paging | Talk to one extension or announce to the whole office | Ask us |
| Conference bridge | Hosts group calls on your own line | Ask us |
| Music or messages on hold | Callers hear your message, not silence | Ask us |
| Voicemail-to-email | Voicemails arrive in your inbox as audio | Ask us |
| Call history | Every call in and out in one place | It's already on |
| Call recording | Record calls for training and records (we help you set up the recording notice) | Ask us |
Working from anywhere
| Feature | What it does | How to turn it on |
|---|
| Mobile app | Your desk number rings on your cell, and outgoing calls show the business number | Ask us for your login |
| Desktop app | Take and make calls from your laptop | Ask us for your login |
| Web phone | Make calls from any browser | Ask us for your login |
| Presence | See who is on a call, free or away | It's already on |
Your software (no extra charge)
| Feature | What it does | How to turn it on |
|---|
| Caller screen pops | Our browser extension opens the caller's record when they ring. Works with ServiceTitan, Jobber, Housecall Pro, FieldEdge, AppFolio, Buildium, Rent Manager, Clio, Follow Up Boss, GoHighLevel, Salesforce, HubSpot and more | Ask us for the extension |
| Click-to-call | Click any number in your software, email or a web page to dial it | Ask us for the extension |
| Call history in the portal | Every call is listed in your VoIP International portal | It's already on |
Your bill
| Feature | What it does | How to turn it on |
|---|
| Billing starts at go-live | You pay from the day your phones work, not the day you sign | It's already on |
| Every call itemised | You see exactly what you paid for | It's already on |
| Quote matches invoice | The taxes on your quote are the taxes on your bill | It's already on |
| Online invoices and ACH autopay | No card fee; debit and ACH never pay a fee | Ask us |
| Inbound free, month-to-month | No long contract; porting is $15 in or out | It's already on |
Your security
| Feature | What it does | How to turn it on |
|---|
| Port-out protection | We verify before anyone can move your numbers away | It's already on |
| Support verification codes | We confirm it's really you before we change anything | It's already on |
| Validated E911 addresses | Emergency services get the right address | It's already on |
| Local support | Local Orlando operator for 10+ years, US support | Call 321-250-4893 |
Add-ons worth a look
| Add-on | What you get | Price |
|---|
| AI Receptionist | Answers 24/7, takes messages, and sends a summary of every call to your inbox and the portal. Billed minutes stop when a call goes to a person. Self-hosted on our own hardware | Starter $99/mo (500 min, then $0.25/min) |
| Adds appointment booking into your calendar, smart routing, English and Spanish, missed-call text-back, and warm transfer with context | Professional $199/mo (1,500 min, then $0.18/min) |
| WhatsApp is included on both plans: it answers questions, takes messages, and moves or cancels existing appointments (new bookings go to a quick call). Meta bills its small per-message charges to you directly | $49 one-time per WhatsApp number |
| VoIP Insights | Transcripts, summaries, topics, sentiment, weekly digest and 30-day search. Includes Pro Mobile calls | Basic $10/mo for the whole business |
| Adds alerts, a callbacks-due queue, unlimited history and a daily digest | Pro $99/mo (up to 10 users, then $12/user) |
| Adds the caller journey and outcome tagging | Plus $249/mo (up to 10 users, then $18/user) |
| Pro Mobile | The business line on your phone's own dialer by eSIM. The company keeps the number | Voice $42 · 10 GB $52 · 20 GB $58 · Unlimited $68 |
| Business texting | Text from your business number. We handle the registration | $2/number/mo + $79 one-time registration + $10/mo |
| Voicemail transcription | Read your voicemails as text | $8 |
| Toll-free number | A toll-free line for your business | $10 |
| Pro vFAX | Fax by email | $25 (300 pages), $35 (800), $49 (2,000) |
| Microsoft Teams calling | Make and take business calls inside Teams | $5/user |
Try the AI Receptionist now: 407-550-7655
It is set up for a plumbing company called Ocoee Plumbing. Things to try:
- Ask for emergency service after hours.
- Ask for an appointment next Tuesday.
- Ask in Spanish.
- Ask for a person, and listen to the warm transfer.
- Hang up without leaving a message, then check your texts.
Book your free 20-minute Tune-Up