Acceptable Use Policy

1. Scope

This Acceptable Use Policy ("AUP") governs your use of VoIP International services. It applies to all customers and to anyone using the services through a customer account. The AUP is incorporated into our Terms of Service by reference.

The AUP exists to protect our network, our other customers, and the broader telecommunications ecosystem. Violations may result in suspension or termination of service.

2. Prohibited activities

You may not use VoIP International services to:

• Violate any law — federal, state, local, or applicable international law
• Send unsolicited bulk communications — spam calls, SMS spam, telemarketing without proper consent, or bulk auto-dialing in violation of the TCPA or state telemarketing laws
• Harass, threaten, or defraud — including impersonation, vishing, smishing, account-takeover scams, or any form of phone-based fraud
• Distribute malware — or use our service to coordinate the distribution of malicious software
• Resell our services — without express written authorization from VoIP International
• Circumvent fees or limits — for example, using our service to bridge calls in ways designed to evade carrier termination fees
• Disrupt our network or other networks — including denial-of-service attacks, traffic pumping, traffic stimulation, or improper SIP signaling
• Spoof phone numbers improperly — caller ID may be customized only as permitted by law; willfully misleading or harmful spoofing is prohibited
• Engage in any activity that would violate the rules of underlying carriers, the FCC, or state public utility commissions

3. Fair use of unlimited features

Some plans include "unlimited" features (calling, messaging, conferencing). "Unlimited" means unlimited for ordinary business use. It does not include:

• Auto-dialing, call centers, telemarketing, or other high-volume outbound activity unless you're on a plan that explicitly supports it
• Continuous use of a single line for non-business purposes (e.g., 24/7 audio streams)
• Resale, sharing of an account across multiple businesses, or any pattern of use designed to circumvent per-user pricing

If your usage pattern is materially inconsistent with normal business use, we may move you to an appropriate plan or, after notice, suspend the affected feature.

4. Robocalling, telemarketing, & TCPA

You are responsible for complying with the Telephone Consumer Protection Act (TCPA), state telemarketing laws, the FCC's STIR/SHAKEN call authentication framework, and Do-Not-Call list obligations.

• Prior express written consent is required for automated calls or texts to mobile numbers and for telemarketing calls to residential numbers, where applicable
• Honor opt-outs immediately — both DNC requests and STOP messages on SMS
• STIR/SHAKEN attestation — we attest your outbound calls per FCC requirements; you must use phone numbers and CallerIDs assigned to your account
• Traceback cooperation — if a call originating from your account is the subject of an industry traceback request, we will investigate and may suspend service if we cannot verify legitimate use

5. SMS / messaging rules

If your account uses SMS or MMS, you must comply with the CTIA Short Code Monitoring Handbook, the CTIA Messaging Principles and Best Practices, and applicable carrier rules:

• Obtain opt-in consent before sending non-transactional messages
• Include identification of the sender and an opt-out method in messaging programs
• Honor STOP, HELP, and similar carrier-required keywords
• Don't use messaging for prohibited content (sex, hate, violence, illegal drugs, certain financial products as defined by carriers)
• Register your messaging traffic with the appropriate registries (10DLC, short codes) where required

6. International calling rules

International calling involves a higher risk of fraud (toll fraud, premium rate fraud, traffic pumping). To protect you:

• International calling is disabled by default and requires explicit enablement per account
• We may restrict calls to certain high-risk destinations
• You are responsible for charges incurred on international calls including those resulting from compromised credentials — we recommend strong account security and call-spending limits

7. Emergency calling abuse

Misuse of 911 — including false emergencies, swatting, harassment via 911, or making test calls without coordination — is illegal and a serious AUP violation. Accounts engaged in 911 abuse will be suspended immediately and reported to law enforcement.

8. Security responsibilities

You agree to:

• Maintain the security of your account credentials and SIP authentication details
• Use strong, unique passwords and enable multi-factor authentication where available
• Restrict access to your customer portal to authorized personnel only
• Notify us immediately of any suspected unauthorized account access at security@voip-int.com
• Maintain reasonable physical and network security around any on-premise PBX or SIP equipment that connects to our service

9. Enforcement & consequences

If we believe an account is violating this AUP, we may, depending on the severity:

• Contact you to investigate and request remediation
• Throttle or suspend the affected feature
• Suspend the account temporarily pending investigation
• Terminate the account immediately for severe or repeated violations
• Cooperate with law enforcement, regulators, and industry traceback bodies

For violations involving imminent risk to the network, other customers, or the public, we may act without prior notice.

10. Reporting abuse

If you've received an abusive call, text, or other communication you believe originated from a VoIP International number:

11. Contact