Answer every call. Even the ones that come in at 9 PM.
A real-time voice AI that picks up when no one else can — books appointments, routes urgent calls, and captures messages with full context. Self-hosted on our own hardware, with the call routing and orchestration layer run by us.
Every missed call is a customer who calls someone else.
Most missed calls happen at predictable moments — after hours, during lunch, between staff transitions, or when the front desk is already on another line. The cost isn't theoretical. It's measured in lost appointments, lost leads, and lost trust.
A missed first call often means a missed customer entirely.
Evenings, weekends, and holidays are when the front desk goes dark.
Each unanswered new-customer call carries real revenue weight.
Figures vary by industry and source. The point isn't the precise number — it's that the cost of unanswered calls is real, recurring, and recoverable.
Most AI receptionists are middleware. Ours isn't.
Many "AI receptionist" providers run every call through a third-party voice platform and add a markup on every minute. Ours is self-hosted on our own hardware, and we run the call routing and orchestration layer ourselves. That choice shows up in the things customers actually feel: response time, voice quality, and pricing.
Built on top of someone else's voice platform.
- Voice routing handled by a third-party platform that takes a cut on every minute
- Each hop in the stack (carrier → platform → speech engine → AI) adds latency
- Pricing reflects platform fees stacked on top of model fees, stacked on top of carrier fees
- Roadmap depends on a vendor whose priorities aren't aligned with yours
- Outages cascade from the upstream provider — nothing you can do about it
- Same underlying tech as every other provider using the same platform
Self-hosted. Routed and orchestrated by us.
- We operate the voice routing layer directly — no middleware platform in the path
- Direct calls into the speech engine and language model — lower latency, more natural pacing
- Pricing reflects real underlying costs, not stacked vendor margins
- Roadmap is ours to set — features ship when customers ask, not when a vendor approves
- One vendor accountable end to end when something goes wrong
- Tuned over time through our own routing and prompt configuration
Self-hosting and running our own orchestration is harder. It's also why we can charge less per minute and respond faster when something needs to change.
Two tiers. Pay only for what your call volume needs.
Start small with after-hours and overflow coverage. Scale up to full daytime coverage and calendar-based appointment booking. A medical practice? The AI Receptionist now comes in a Medical edition built for front-desk work. Read the note below.
Single business line
Custom voice and routing. Pick up calls when the office is closed; capture messages with context.
500 minutes included · $0.25/min after. Billed minutes stop at transfer.
- Natural voice greeting & conversation
- Message capture with caller context
- Call summaries delivered by email
- Configurable business hours schedule
- Voicemail-to-text fallback
- Standard English voice
Multi-line, with booking and CRM screen pops
Appointment booking with calendar integration, smart routing, call summaries in your portal. Works overflow during the day too.
1,500 minutes included · $0.18/min after. Billed minutes stop at transfer.
- Everything in Starter, plus:
- Appointment booking with calendar integration
- Smart call routing to right person or team
- SMS follow-up after calls
- CRM screen pops and click-to-call included
- Multilingual (English + Spanish)
- Custom greeting & conversation script
Medical edition: front-desk work only, and built that way
The Medical edition handles what a front desk handles by phone: booking and rescheduling, routing calls to the right person, taking messages, and answering general questions such as hours, location and parking. It does not give medical advice, does not assess symptoms, and tells anyone describing an emergency to hang up and call 911.
Under the hood it runs differently from the standard tiers. Caller audio is processed on our own servers and never leaves them. Call summaries are not sent by email; staff read them in the portal, which requires two-factor sign-in and times out when idle. Text messaging, CRM sync and third-party add-ons are switched off for medical accounts.
A Business Associate Agreement is included. Book a demo to see how it handles your front desk.
No long-term contracts. Cancel with 30 days' notice. See full pricing for overage rates and details.
Caller dials in. Conversation flows. The right thing happens.
The AI greets the caller, listens to what they need, and takes the appropriate action — book an appointment, route to a person, capture a message, or send a follow-up. Every call is summarized and logged.
Every call is summarized, transcribed, and delivered to your inbox and VoIP International portal. You see exactly what was handled, what wasn't, and what needs your attention.
Built for real conversations, not scripted IVR menus.
Natural language, contextual responses, and actions that match the caller's intent — not a tree of "press 1 for hours, press 2 for directions" prompts. Every capability below ships on the Professional tier and above.
Appointment booking
Books directly into your calendar or scheduling tool. Reads availability, confirms time and contact, sends a confirmation.
Smart call routing
Recognizes urgent calls and routes to the right person. Sales to sales, support to support, emergencies to on-call.
After-hours coverage
Active outside business hours, weekends, and holidays. Configurable schedule per location and per team.
Multilingual
English and Spanish out of the box. Detects caller language and responds appropriately. Additional languages on Premium.
SMS follow-up
Sends a text after the call with confirmation, links, or next steps. Captures responses and threads them with the call record.
CRM integration
Click-to-call and caller screen pops through our browser extension, and every AI-handled call is summarized in your VoIP International portal.
Call summaries
Every call summarized in plain English. Caller name, intent, action taken, and any items that need a human follow-up.
Hand-off to humans
When the AI hits the limit of what it should handle, it warm-transfers to the right person — with context, not a cold dump.
Custom scripts
Tailor the greeting, the conversation flow, and the brand voice. Configured during onboarding, tunable any time.
Built for businesses where missed calls cost real money.
The verticals that get the most out of AI Receptionist share a pattern: high-intent inbound calls, appointment-driven revenue, and a front desk that can't be available every hour customers might call.
Field & home services
HVAC, plumbing, electrical, and other trades. After-hours emergency triage, overflow coverage during dispatch peaks, and job details captured on the call — sent straight to your inbox and VoIP International portal.
Legal & professional services
Law firms, accountants, financial advisors, and consultants. Intake qualification for new clients, urgent routing for existing clients, and automatic follow-up SMS with intake form links. Every call is summarized and searchable in your VoIP International portal.
Medical and dental practices
Appointment booking, rescheduling and cancellations, routing to billing or the nurse line, and messages captured for callback. No clinical answers, ever. Medical edition with BAA.
Property management
Multi-location property managers, leasing offices, and property maintenance. Handles tenant maintenance requests, routes urgent issues to on-call, and captures leasing showing requests — all delivered to your inbox and VoIP International portal.
Straightforward by design.
- It's an AI, and the AI says so: Our receptionist identifies as an AI when asked or when the conversation calls for it. We don't pretend it's a human, and we don't recommend you do either.
- Hands off when it should: The AI escalates to a human for anything it shouldn't be handling — medical advice, legal advice, complex disputes, or anything the caller explicitly asks for a person on.
- Medical practices use the Medical edition: front-desk work only, never clinical advice, caller audio kept on our own servers, and a Business Associate Agreement included.
- Minutes, not unlimited: Each tier includes a monthly minute pool. Overage is billed at published rates, not punitive markups. You'll see usage trends in your dashboard before you hit the limit.
- What we don't promise: We don't promise the AI will handle every call perfectly. It won't. What we promise is that calls get answered, intents get captured, and a human gets the context they need to follow up well.
Why businesses trust VoIP International
The team and platform behind the AI.
“Their support is the best I have ever experienced. We’ve been with them several years and refer them to all of our clients.”
“Fantastic, responsive customer service. Excellent communications partner for our business. Highly recommend!!!”
“Great company to work with — the staff is extremely friendly and helpful.”
Ready to stop missing calls?
Tell us how many lines you'd like the AI to answer, and we'll size the right tier — plus configure the greeting, the routing rules, and the integrations for you.
Built for these practice types
The AI Receptionist is a strong fit for businesses that need 24/7 call answering, intake qualification, and routing. Medical and dental practices use the Medical edition.
Common Questions About the AI Receptionist
Honest answers about what the AI does, how it sounds, and what it costs.
Do you use our calls to train your AI?
No, and that includes de-identified data. Call audio, transcripts, voicemails, and message content are never used to train, fine-tune, or improve a machine-learning model — even after de-identification. Most AI answering services reserve exactly that right in their terms. We do not.
How much does the AI Receptionist cost?
Two flat monthly tiers. Starter is $99 per month with 500 minutes included, and Professional is $199 per month with 1,500 minutes included. Overage past your included minutes is $0.25/minute on Starter and $0.18/minute on Professional, and billed minutes stop when a call is transferred to a person — published rates, no per-user pricing, no contracts.
Can a medical practice use the AI Receptionist?
Yes, through the Medical edition. It handles front-desk work only: booking and rescheduling, routing, messages and general questions, never clinical advice. Caller audio stays on our own servers, call summaries are read in the portal rather than sent by email, and a Business Associate Agreement is included.
How does the AI Receptionist actually answer calls?
When a call comes in, the AI greets the caller in your business's voice and asks how it can help. It can route to the right department, take detailed messages, book appointments on your calendar, answer common questions from a knowledge base you provide, and escalate to a live person if the caller asks. Each call generates a structured summary that lands in your inbox and VoIP International portal.
Does the AI sound like a robot or like a real person?
The voice quality is intentionally human — we use a modern text-to-speech engine that produces natural pauses, intonation, and conversational flow. Most callers do not realize they are speaking with an AI in the first few seconds. We can also configure the AI to introduce itself as an AI assistant at the start of the call if that aligns with your business preference.
What happens to calls the AI cannot handle?
You configure the fallback behavior. The most common pattern is: AI handles the routine call, transfers to a live person when the caller says something it does not have a confident answer for, or takes a detailed message and notifies a designated team member by email and SMS in real time.
Can the AI integrate with my calendar to book appointments?
Yes. The AI can read availability from connected calendars and book appointments directly into them. Setup includes mapping your calendar rules — business hours, appointment types, buffer time between meetings, which staff member to book with — into the AI's logic. This is configured during onboarding.
Do I need to use your phone service to use the AI Receptionist?
The AI Receptionist works best when paired with our phone service, but it is available as an OTT (over-the-top) service that can answer calls on phone numbers hosted elsewhere. The integration is cleaner when everything is on one platform; ask during evaluation what your setup would look like.
What does the AI cost per call?
Within your monthly tier, there is no per-call charge. Tiers are sized to typical small-business call volume. If your volume regularly exceeds your tier, we will recommend moving to a higher tier rather than charging overage fees on every call.