Answer every call. Even the ones that come in at 9 PM.
A real-time voice AI that picks up when no one else can — books appointments, routes urgent calls, and captures messages with full context. Built on our own voice stack, not stitched together from middleware.
Every missed call is a customer who calls someone else.
Most missed calls happen at predictable moments — after hours, during lunch, between staff transitions, or when the front desk is already on another line. The cost isn't theoretical. It's measured in lost appointments, lost leads, and lost trust.
A missed first call often means a missed customer entirely.
Evenings, weekends, and holidays are when the front desk goes dark.
Each unanswered new-customer call carries real revenue weight.
Figures vary by industry and source. The point isn't the precise number — it's that the cost of unanswered calls is real, recurring, and recoverable.
Most AI receptionists are middleware. Ours isn't.
Most "AI receptionist" providers stitch together a third-party voice platform, a third-party speech engine, and a third-party language model — then add a markup on every minute. We built the stack ourselves, end to end. That choice shows up in the things customers actually feel: response time, voice quality, and pricing.
Built on top of someone else's voice platform.
- Voice routing handled by a third-party platform that takes a cut on every minute
- Each hop in the stack (carrier → platform → speech engine → AI) adds latency
- Pricing reflects platform fees stacked on top of model fees, stacked on top of carrier fees
- Roadmap depends on a vendor whose priorities aren't aligned with yours
- Outages cascade from the upstream provider — nothing you can do about it
- Same underlying tech as every other provider using the same platform
One stack. End to end. Ours.
- We operate the voice routing layer directly — no middleware platform in the path
- Direct calls into the speech engine and language model — lower latency, more natural pacing
- Pricing reflects real underlying costs, not stacked vendor margins
- Roadmap is ours to set — features ship when customers ask, not when a vendor approves
- One vendor accountable end to end when something goes wrong
- Tuned and improved over time against our own customer call data
Building our own stack is harder. It's also why we can charge less per minute and respond faster when something needs to change.
Three tiers. Pay only for what your call volume needs.
Start small with after-hours and overflow coverage. Scale up to full daytime coverage and CRM-integrated appointment booking. Add HIPAA on any tier when you need it.
Single business line
Custom voice and routing. Pick up calls when the office is closed; capture messages with context.
For small businesses. Flat monthly pricing.
- Natural voice greeting & conversation
- Message capture with caller context
- Call summaries delivered by email
- Configurable business hours schedule
- Voicemail-to-text fallback
- Standard English voice
Multi-line, with booking and CRM
Appointment booking with calendar integration, smart routing, CRM logging. Works overflow during the day too.
For growing businesses. Flat monthly pricing.
- Everything in Starter, plus:
- Appointment booking with calendar integration
- Smart call routing to right person or team
- SMS follow-up after calls
- CRM logging (100+ platforms)
- Multilingual (English + Spanish)
- Custom greeting & conversation script
High-volume & multi-location
Deep integration, advanced customization, multi-location routing for practices, firms, and franchises.
For multi-location operations. Flat monthly pricing.
- Everything in Professional, plus:
- Multi-location routing & scripts
- Multiple custom voices & personas
- Advanced conversation analytics
- Priority support & tuning
- Custom integrations on request
- Dedicated onboarding
HIPAA Compliance Add-On
Encrypted call handling, BAA in place, no PHI retained beyond the call, audit logging. Required for medical practices and any vertical handling protected health information.
No long-term contracts. Cancel any time. See full pricing for overage rates and details.
Caller dials in. Conversation flows. The right thing happens.
The AI greets the caller, listens to what they need, and takes the appropriate action — book an appointment, route to a person, capture a message, or send a follow-up. Every call is summarized and logged.
Every call is summarized, transcribed, and logged into your CRM. You see exactly what was handled, what wasn't, and what needs your attention.
Built for real conversations, not scripted IVR menus.
Natural language, contextual responses, and actions that match the caller's intent — not a tree of "press 1 for hours, press 2 for directions" prompts. Every capability below ships on the Professional tier and above.
Appointment booking
Books directly into your calendar or scheduling tool. Reads availability, confirms time and contact, sends a confirmation.
Smart call routing
Recognizes urgent calls and routes to the right person. Sales to sales, support to support, emergencies to on-call.
After-hours coverage
Active outside business hours, weekends, and holidays. Configurable schedule per location and per team.
Multilingual
English and Spanish out of the box. Detects caller language and responds appropriately. Additional languages on Premium.
SMS follow-up
Sends a text after the call with confirmation, links, or next steps. Captures responses and threads them with the call record.
CRM integration
Logs every call against the right contact record. Works with Salesforce, HubSpot, Clio, AppFolio, and 100+ others.
Call summaries
Every call summarized in plain English. Caller name, intent, action taken, and any items that need a human follow-up.
Hand-off to humans
When the AI hits the limit of what it should handle, it warm-transfers to the right person — with context, not a cold dump.
Custom scripts
Tailor the greeting, the conversation flow, and the brand voice. Configured during onboarding, tunable any time.
Built for businesses where missed calls cost real money.
The verticals that get the most out of AI Receptionist share a pattern: high-intent inbound calls, appointment-driven revenue, and a front desk that can't be available every hour customers might call.
Small medical practices
Dentists, physical therapists, dermatology, optometry, mental health, and family medicine. Appointment booking with confirmation, after-hours triage, and message capture for urgent calls. HIPAA-compliant call handling when the add-on is enabled.
Legal & professional services
Law firms, accountants, financial advisors, and consultants. Intake qualification for new clients, urgent routing for existing clients, and automatic follow-up SMS with intake form links. Calls logged directly into Clio, QuickBooks, or your CRM.
Property management
Multi-location property managers, leasing offices, and property maintenance. Handles tenant maintenance requests, routes urgent issues to on-call, and books leasing showings — all logged into AppFolio or Buildium.
Straightforward by design.
- It's an AI, and the AI says so: Our receptionist identifies as an AI when asked or when the conversation calls for it. We don't pretend it's a human, and we don't recommend you do either.
- Hands off when it should: The AI escalates to a human for anything it shouldn't be handling — medical advice, legal advice, complex disputes, or anything the caller explicitly asks for a person on.
- HIPAA is an add-on, not a default: The base tiers are not HIPAA-compliant. The +$49 HIPAA add-on enables encrypted handling, BAA coverage, and audit logging. Don't enable PHI-collection without it.
- Minutes, not unlimited: Each tier includes a monthly minute pool. Overage is billed at published rates, not punitive markups. You'll see usage trends in your dashboard before you hit the limit.
- What we don't promise: We don't promise the AI will handle every call perfectly. It won't. What we promise is that calls get answered, intents get captured, and a human gets the context they need to follow up well.
Why businesses trust VoIP International
The team and platform behind the AI.
“Their support is the best I have ever experienced. We’ve been with them several years and refer them to all of our clients.”
“Fantastic, responsive customer service. Excellent communications partner for our business. Highly recommend!!!”
“Great company to work with — the staff is extremely friendly and helpful.”
Ready to stop missing calls?
Tell us how many lines you'd like the AI to answer, and we'll size the right tier — plus configure the greeting, the routing rules, and the integrations for you.
Built for these practice types
The AI Receptionist with our HIPAA add-on is a particularly strong fit for healthcare and wellness practices that need 24/7 call answering without compromising on compliance.
Common Questions About the AI Receptionist
Honest answers about what the AI does, how it sounds, and what it costs.
How much does the AI Receptionist cost?
Three flat monthly tiers. Starter is $99 per month, Professional is $199 per month, Enterprise is $299 per month. Tiers are based on call volume. There is no per-minute charge on top of the monthly price within your tier.
Is there a HIPAA-compliant version of the AI Receptionist?
Yes. HIPAA compliance is a $49 per month add-on on top of any tier. This includes a Business Associate Agreement (BAA), encrypted transcripts, restricted data handling, and the appropriate prompt-engineering guardrails so the AI does not collect protected health information it should not.
How does the AI Receptionist actually answer calls?
When a call comes in, the AI greets the caller in your business's voice and asks how it can help. It can route to the right department, take detailed messages, book appointments on your calendar, answer common questions from a knowledge base you provide, and escalate to a live person if the caller asks. Each call generates a structured summary that lands in your CRM or inbox.
Does the AI sound like a robot or like a real person?
The voice quality is intentionally human — we use a modern text-to-speech engine that produces natural pauses, intonation, and conversational flow. Most callers do not realize they are speaking with an AI in the first few seconds. We can also configure the AI to introduce itself as an AI assistant at the start of the call if that aligns with your business preference.
What happens to calls the AI cannot handle?
You configure the fallback behavior. The most common pattern is: AI handles the routine call, transfers to a live person when the caller says something it does not have a confident answer for, or takes a detailed message and notifies a designated team member by email and SMS in real time.
Can the AI integrate with my calendar to book appointments?
Yes. The AI can read availability from connected calendars and book appointments directly into them. Setup includes mapping your calendar rules — business hours, appointment types, buffer time between meetings, which staff member to book with — into the AI's logic. This is configured during onboarding.
Do I need to use your phone service to use the AI Receptionist?
The AI Receptionist works best when paired with our phone service, but it is available as an OTT (over-the-top) service that can answer calls on phone numbers hosted elsewhere. The integration is cleaner when everything is on one platform; ask during evaluation what your setup would look like.
What does the AI cost per call?
Within your monthly tier, there is no per-call charge. Tiers are sized to typical small-business call volume. If your volume regularly exceeds your tier, we will recommend moving to a higher tier rather than charging overage fees on every call.