A phone system built for HVAC and field service teams on ServiceTitan
Click to call any customer directly from ServiceTitan. Inbound calls open the matching customer and active job records before you pick up. Pro Mobile gives every technician a real business cellular line on their phone — no app required.
What the ServiceTitan integration does
Four capabilities built around how busy HVAC, plumbing, and electrical contractors actually use ServiceTitan day to day.
Click-to-call from ServiceTitan
Customer phone numbers, job records, and estimate records become clickable. One click places the call from your office phone, the dispatcher's desktop app, or a technician's mobile line.
Customer and job screen pops
When a known customer calls, ServiceTitan opens to their profile and active jobs automatically. Your CSR sees membership status, balance, and what's currently scheduled before answering.
Calls log to ServiceTitan
Every business call writes back to the matching customer and job record. Call time, duration, direction, and outcome captured so dispatchers, CSRs, and field staff all see a complete customer-contact history.
Pro Mobile for technicians
Every technician gets a real business cellular line via Pro Mobile. Calls to customers show the company's number, not a personal cell. When a tech leaves, customer relationships stay with the company.
How it works
Setup uses ServiceTitan's V2 API with OAuth 2.0. The integration reads and writes against the same data your team already uses in ServiceTitan.
Authorize the connection
Your ServiceTitan administrator authorizes our integration through ServiceTitan's OAuth 2.0 flow. You approve the scopes we use — read customer and job data, write call activity.
Map your operational setup
We connect to ServiceTitan's V2 API to read customers, jobs, estimates, and members. You decide which fields drive screen pops — membership tier, balance, last service date, current job status.
Roll out to dispatch, CSRs, and techs
CSRs and dispatchers get click-to-call inside ServiceTitan. Technicians get Pro Mobile cellular lines. Inbound calls open the right customer and job record on the desktop or mobile phone.
No separate integration fee.
The ServiceTitan integration is included with phone service. You pay for the phone service plan — $17 or $32 per user per month — and the integration is bundled in.
Who this is for
The ServiceTitan integration is built for these field service businesses.
- HVAC, plumbing, electrical, and other field service companies running on ServiceTitan
- Teams with 5 to 200+ technicians and a dedicated CSR or dispatch operation
- Operations with high inbound call volume from existing members and service customers
- Companies looking to eliminate personal-cell allowances and put techs on real business lines
- Multi-location field service operations needing one phone system across every office
Common questions about the ServiceTitan integration
Honest answers about scope, requirements, and what's actually included.
Will the integration interfere with ServiceTitan's call tracking?
ServiceTitan has its own internal call tracking features that some teams use. The two can coexist — our integration writes call records to customer and job profiles independently, and you can configure how the two are reconciled if you're using both. Most teams use one or the other depending on what they prefer.
Do my technicians need to install an app on their phone?
No. Pro Mobile uses eSIM — the business line lives in the native phone dialer alongside the personal line. Technicians use the same Phone app they already use, just with a second business line.
What does the integration cost?
Nothing extra on the integration side. ServiceTitan integration is bundled with our phone service plans ($17 or $32 per user per month). Pro Mobile is priced separately ($42 to $62 per user per month) if technicians need cellular business lines.
Will the integration handle high call volume during peak season?
Yes. ServiceTitan's V2 API is built for production-scale traffic. We read and write call data live, not in scheduled batches, so the integration stays in sync even during peak demand.
Can we route inbound calls based on customer tier or membership status?
Yes. The integration reads customer membership and account status from ServiceTitan, which can drive routing logic on our side — for example, priority routing for premium members or members with a current open job. Routing rules are configured during onboarding.
Does this work for multi-location operations?
Yes. Multi-location operations get one phone system across every office, with calls properly routed and tagged to the right location and tenant in ServiceTitan.
How long does setup take?
Most ServiceTitan customers are live within a week. The OAuth authorization is fast; field mapping, routing configuration, and Pro Mobile activation for technicians take the rest of the time.
Part of our Field Service phone solutions.
Sibling integrations: Jobber · Housecall Pro
Ready to see the ServiceTitan integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.