A phone system that works inside AppFolio Property Manager
Click to call any tenant, owner, or vendor directly from AppFolio. See who is calling before you pick up. Every call is captured in your phone system's call history. Built for property management teams managing 50 or more units.
What the AppFolio integration does
Four concrete capabilities. We are honest about what the integration does and what it does not. No marketing fog.
Click-to-call from AppFolio
Phone numbers on tenant, owner, and vendor records become clickable. One click places the call from your office phone, desk app, or mobile app. No copying numbers, no dialing errors, no app switching.
Caller screen pops
When an incoming call matches a tenant, owner, or vendor in AppFolio, our browser extension opens the matching record automatically. Your team sees who is calling before they answer — name, property, balance, recent activity.
Call history with AppFolio context
Every business call is captured with time, duration, direction, and outcome, matched to the AppFolio tenant, owner, or vendor. AppFolio's API has no call or note object, so call records live in the phone system, not on the AppFolio record.
Works for office and field staff
The integration runs on desk phones, the desktop app, and the mobile app — including Pro Mobile lines on personal phones. Maintenance coordinators logging service calls from the field get the same experience as office staff.
How it works
Connecting AppFolio to our phone system is straightforward: our browser extension installs in Chrome on each workstation in minutes.
Install the extension
Install our browser extension in Chrome on each workstation and sign in with your VoIP International account. No passwords are shared with us.
Set your field mapping
Tell us how your team answers calls and we configure the screen pop — the extension opens the caller’s AppFolio page the moment a call arrives.
Make a call
Click any phone number in AppFolio to place a call. Receive a call from a known number, and AppFolio opens to the matching record. Every interaction is captured in the phone system's call history.
No separate integration fee.
The AppFolio integration is included with phone service. You pay for the phone service plan — $17 or $29 per user per month — and the integration is bundled in.
Who this is for
The AppFolio integration is built for these teams. If you see your situation here, we are probably a fit.
- Property management companies running 50 to several thousand units on AppFolio Property Manager
- Teams using AppFolio Core, Plus, or Max plans
- Multi-location property managers needing one phone system across every office
- Maintenance coordinators handling high call volumes between tenants and vendors
- Leasing teams that want incoming call screen pops to see prospect history immediately
Common questions about the AppFolio integration
Honest answers about scope, requirements, and what's actually included.
Do I need to be on a specific AppFolio plan to use this integration?
AppFolio's API access is not available on the Core plan — Plus is generally the entry point. We do not require a specific plan on our side, but your AppFolio plan must include API access; your AppFolio account manager can confirm.
Is this integration listed in the AppFolio Stack marketplace?
AppFolio API access runs through AppFolio's Stack partner program — partner registration, approval, and security review come first, and marketplace listing follows the same process. If marketplace visibility is critical for your IT team's approval process, let us know during evaluation.
What does the integration cost?
Nothing extra. The integration is included with phone service — there is no separate integration fee or per-user surcharge. You pay for the phone service plan ($17 or $29 per user per month) and the AppFolio integration is bundled in.
Can my field team use this on their phones?
Yes. Maintenance coordinators and leasing agents using Pro Mobile get the same click-to-call and screen-pop experience on their cellular line as office staff get on desk phones. Pro Mobile gives every field employee a real business cellular line tied to the company — see the Pro Mobile page for pricing.
How does call logging handle calls from numbers that are not in AppFolio?
All calls — matched or not — are captured in the phone system; a match adds the AppFolio context to the call entry. Most teams use this as a prompt to either add a new lead to AppFolio or let the call drop into their normal voicemail/queue handling.
Does the integration support outbound campaign calling or mass dialing?
No. The integration is built for normal one-to-one business calls — tenants calling about maintenance, vendors calling about scheduling, leasing prospects following up. It is not a power dialer for marketing campaigns. If high-volume outbound is part of your operation, talk to us about a different setup.
What happens when we add a new property or new tenant in AppFolio?
The integration reads AppFolio data live via the API. New tenants, new owners, and new vendors appear in the integration automatically as soon as they are added in AppFolio. No syncing schedule, no nightly batches.
How long does setup take?
Most AppFolio customers are live within a few business days. Installing the extension takes minutes; configuration and testing takes the rest of the time. We do not require an IT consultant on your side.
Part of our Property Management phone solutions.
Sibling integrations: Buildium · Rent Manager
Ready to see the AppFolio integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.