Your techs need a real business line on their personal phone. Without an app.
Built for how field service actually runs: a dispatcher in the office, techs on the truck all day, and an after-hours emergency line that has to route a burst pipe call to the right person — fast.
Pro Mobile is a real cellular line, not another app.
Your techs don't open an app to use it. They don't lose calls when Wi-Fi drops at the job site. They don't carry two phones. It's a business line delivered via eSIM that just rings — like a phone should. See Pro Mobile for the full breakdown.
The dispatcher, the truck, and the after-hours line — handled.
Field service runs across three modes that most phone systems treat as separate problems. We treat them as one and bundle the right product for each.
The dispatcher
Office phones, customer service calls, scheduled jobs, follow-up confirmations. The dispatcher runs the whole operation from here.
- Customer call screen-pops the ServiceTitan or Housecall Pro record
- Click-to-dial from the dispatch software, not a separate dialer
- Calls automatically logged against the right job or customer
- Call recording for QA and dispute resolution
The tech on the truck
Techs spend 8+ hours/day moving between job sites. They need a business line that works on cellular — not one that requires an app, Wi-Fi, or a second phone.
- Pro Mobile delivers a business line via eSIM — no app to open
- Native cellular, not Wi-Fi-dependent at job sites
- Calls show on the business CallerID, not personal mobile
- One phone in the tech's pocket, two numbers ringing it
After-hours emergency line
The 11 PM no-heat call in January. The Sunday morning burst pipe. The Saturday afternoon stuck garage door. Real money, time-sensitive, can't go to voicemail.
- AI Receptionist detects emergency keywords ("leak", "no heat", "no AC")
- Routes urgent calls to the on-call tech's Pro Mobile line directly
- Escalates if first tech doesn't answer within 30 seconds
- Every call summarized and logged for the morning review
Click-to-dial, screen pop, and call logging in the platform your dispatcher already uses.
The platforms below are the field service tools we connect to most often. Each is tagged with its actual integration tier so you know what works out of the box, what needs a bridge, and what runs through Zapier.
See /integrations for what each tier actually means in practice — and the full directory of 100+ platforms across CRM, helpdesk, healthcare, legal, and more.
What it looks like when the phone system isn't slowing your team down.
A day in the life of a 12-truck HVAC operation, with all three workflows running in parallel.
AM
Dispatcher takes the first service call of the day
A returning customer calls about an A/C that's not cooling. Screen pop opens their ServiceTitan record — full service history, last visit, equipment notes. The dispatcher books an afternoon slot in 90 seconds.
AM
Customer calls a tech directly from a service-truck magnet
A homeowner spots the truck and calls about a quote. The tech is on a roof. Pro Mobile rings on the tech's regular cellular signal — no app to open, no Wi-Fi needed. The tech answers, takes the info, dispatcher creates the lead in ServiceTitan.
PM
Same-day reroute
A higher-priority emergency comes in. Dispatcher needs to reroute the closest tech. Click-to-dial from ServiceTitan connects to the tech via the phone system, dispatcher updates the schedule, all calls logged automatically against the right jobs.
PM
The office closes. The phone keeps working.
A customer calls about a burst water heater. AI Receptionist detects "burst" + "water" as an emergency, routes the call to the on-call tech's Pro Mobile line immediately. If the tech doesn't pick up in 30 seconds, escalation routes to the secondary tech.
AM
Tomorrow morning: review what happened overnight
The owner opens a morning email summary. Four after-hours calls, one true emergency (handled), two non-urgent messages (booked for today), one wrong number. No "did anyone call last night?" — the answer is right there.
Most field service customers run all four products together.
They reinforce each other. The dispatcher uses Phone Service. Techs use Pro Mobile. After-hours runs on AI Receptionist. All three log into the same field service software.
Phone Service
Office phones, extensions, IVR, voicemail, call routing for the dispatcher and back-office team.
See Phone Service →Pro Mobile
eSIM-based business line on techs' personal phones. No app, native cellular, replaces phone allowances.
See Pro Mobile →AI Receptionist
Answers after-hours service calls, recognizes emergency keywords, and routes urgent jobs to the on-call tech.
See AI Receptionist →Integrations
Click-to-dial, screen pop, and call logging into ServiceTitan, Housecall Pro, Jobber, and more.
See Integrations →See /pricing for per-user and per-add-on rates. We'll size the right bundle on a discovery call.
Running 3 trucks, 30 trucks, or 300 trucks? Same system.
Whether you operate a 2-tech solo shop or a 100+ truck multi-location franchise, the architecture is the same. Per-location routing, per-location numbers, centralized admin, centralized billing.
Multi-truck and multi-location architecture
For franchise operators and multi-location field service businesses, the system separates traffic per location and per truck without forcing you to manage multiple phone vendors.
- Dedicated local or toll-free number per location
- Per-location IVR menus and after-hours routing rules
- Per-location CallerID on outbound calls from techs
- Centralized admin portal with per-location reporting
- Centralized billing — one invoice for the whole operation
- Per-location recording retention controls
Solo operators and small shops get the same architecture without the multi-location overhead. Both scale up; neither overpays.
Detailed guides by field service platform
We've written a dedicated page for each field service platform we integrate with — what the integration actually does, the setup process, plan-tier requirements, and FAQs specific to your software.
Straightforward by design.
- We're not a field service management platform: ServiceTitan, Housecall Pro, Jobber, and FieldEdge are dispatch and FSM software. We're the phone system that plugs into them. Different role, different tool.
- Integration scope is documented per platform: We have dedicated pages for ServiceTitan, Jobber, and Housecall Pro — each one explains what the integration does, what it does not do, and what plan tier (if any) is required. See our integrations hub for the full list.
- Pro Mobile replaces, not supplements: If your techs already receive a $75/mo cell phone allowance, Pro Mobile typically replaces it. Don't pay for both.
- AI Receptionist isn't a human: It identifies as an AI when asked. It detects emergency keywords and routes accordingly, but it won't replace a live dispatcher for complex routing decisions. It backs them up after hours.
- What we don't promise: Zero downtime. Magic. A phone system that fixes broken HVAC. We promise reliable routing, transparent status when something fails, and a real human on support when you need one.
Ready to stop missing the calls that book the most expensive jobs?
Tell us how many techs, how many trucks, and what dispatch software you run. We'll size the right bundle and walk through cutover with your team.