A complete business phone system. Built feature-by-feature for serious operations.
Every feature your team needs to run a professional phone operation — from call routing and IVR to voicemail and CRM integration. Included on every plan, with no per-feature paywall.
Every feature below is included on every plan.
Most providers charge extra for call recording, IVR routing, mobile apps, and CRM integration. We don't. The price you see on /pricing is the full feature set, not a starting tier.
Everything your phone system should do — without a paid tier.
The features below are what we ship to every customer, every plan, day one. If a feature isn't listed here that you need, ask — we likely have it or can configure it during onboarding.
Auto-Attendant
Automated greeting and routing based on caller input. Replaces your front desk for after-hours and overflow.
Multi-Language IVR
Interactive voice response in multiple languages for routing callers through menu options.
Call Queue Routing
Manages inbound call traffic with strategies like Round Robin, Ring All, Longest Idle, and least-recent-call. Each queue has its own greeting, wait music, position announcements, and routing rules.
Answering Rules
Customizable rules for how incoming calls are handled — by time, availability, or other conditions.
Call Time Frames
Set specific time periods for call routing — useful for business hours, after-hours, and holidays.
Call Forwarding
Redirect incoming calls to another number or extension based on rules you control.
Call Transfer
Move calls between extensions or voicemail — both blind (unannounced) and attended (announced).
Call Park
Park a call at a shared extension and let any team member pick it up from another phone.
Call Retrieve
Retrieve a parked call from any extension — useful for handing off between rooms or teams.
Call Pickup
Answer a call ringing on a different extension from your own phone, without walking over to it.
Call Waiting
Handle multiple calls at once. Put one on hold to attend to the other without dropping anyone.
Operator Forward
Automatically forward calls to a designated operator extension under specific conditions.
Intercom
Direct voice connection between two extensions — instant communication without dialing.
Paging
Send a voice message to multiple extensions simultaneously — useful for office-wide announcements.
Simultaneous Ring
Ring multiple extensions or numbers at once. First to answer takes the call.
Delayed Simultaneous Ring
Ring the primary extension first, then additional numbers after a configurable delay.
Voicemail
Stores voice messages with retrieval via phone, email, or distribution list. No per-mailbox fee.
Voicemail Transcription
Available as a paid add-on. Converts voicemail audio to text for fast triage in your inbox.
Message Waiting Indicator
Visual or audible notification on your phone when new voicemail messages are waiting.
Music on Hold
Play music or recorded messages for callers on hold. Useful for promotional content or general info.
Do Not Disturb
Temporarily silence incoming calls. Send them straight to voicemail or another destination.
Call Recording
Capture calls for quality, training, or compliance. Email notifications and searchable history.
Recorded Call Transcription
Available as a paid add-on. Searchable text transcripts of recorded calls.
Call History
Full log of incoming and outgoing calls. Sort, filter, search — exportable for reporting.
Call Presence
See who's available, on a call, or away — helps routing and reduces "are you busy?" interruptions.
Call Screen Pops
Inbound call opens the contact record automatically on your screen — answer with full context.
Conferencing
Host multi-participant calls with leader controls and PIN-protected entry. Dedicated bridge included.
Mobile App
Extends your PBX to smartphones — your team's extensions, presence, and routing on a personal device.
Web Phone
Make and receive calls from any browser. No hardware, no app install — just sign in and dial.
CRM Integration
Click-to-dial, screen pop, and call logging for 100+ CRMs. See all integrations.
Text to Speech
Convert written text to spoken audio. Useful for dynamic IVR prompts and announcements without recording.
Auto Attendant Speech Recognition
Callers speak instead of pressing menu numbers. The system understands and routes accordingly.
Don't see a feature you need? Tell us during onboarding — we likely have it, can configure it, or build it as part of the contract on the Premium tier.
Need agent supervision, wallboards, and call center reporting?
For teams running an actual contact-center operation — not just answering phones — we offer a dedicated Call Center extension on top of the standard feature set.
Call Center Pro extension
Adds agent and supervisor capabilities for teams that handle inbound or outbound call volume as a core part of their operation. Layered on top of the standard PBX features above.
- Agent login, presence, and ready/not-ready state
- Supervisor barge, whisper, and silent monitor
- Real-time wallboard with SLA, abandon rate, queue depth
- Skills-based routing and priority queues
- Disposition codes and after-call work timers
- Historical reporting and queue analytics
Call Center Pro is an extension on top of the standard plan, not a separate platform. Pricing depends on agent count and queue configuration — quoted to scope.
Straightforward by design.
- "Included" means included: Every feature above ships on every plan. We don't have a "starter tier without IVR" trick or a "feature module" up-charge.
- What's billed separately: Voicemail-to-text transcription (available as a paid add-on), toll-free minutes, international destinations, premium numbers (vanity, short codes), SMS A2P registration fees. All published rates — see /pricing or ask during your quote conversation.
- Call recording storage: Recording is included; retention beyond standard duration is a usage line item. Most customers never need extended retention.
- Hardware is separate: Desk phones, headsets, and ATAs are sold or leased separately. Use your existing equipment if it speaks SIP.
- Call Center Pro is an extension: The features in the dedicated Call Center section above are layered onto a standard plan — quoted by agent count.
The whole feature set. One price.
Every feature above is part of every plan. The only question is how many users you need and which add-ons (Pro Mobile, AI Receptionist, vFAX, SIP Trunking) fit your operation.