A phone system that works alongside Housecall Pro
Click to call customers from Housecall Pro. Inbound calls open the matching customer and job records. Pro Mobile gives every tech a real business line on their phone.
Works with any Housecall Pro plan
Our browser extension opens your own Housecall Pro customer search when a call arrives, so it works on whatever plan you are already on. It does not use Housecall Pro's API, it does not need webhooks, and it writes nothing back into your account.
What the Housecall Pro integration does
Four capabilities built for HVAC, plumbing, and other field service businesses running on Housecall Pro.
Click-to-call from Housecall Pro
Customer phone numbers, job records, and estimate records become clickable. One click dials from your desk phone, desktop app, or technician mobile line.
Customer and job screen pops
When a known customer calls, our browser extension opens Housecall Pro to their profile automatically. Your team sees their service history, balance, and open work orders before they answer.
Call history with customer context
Every business call is captured in your VoIP International portal with time, duration, direction, recording, and transcript. Nothing is written into Housecall Pro, so call records live in the phone system.
Pro Mobile for technicians
Every technician gets a real business cellular line via Pro Mobile. Calls show the company's number, not the technician's personal cell. When a tech leaves, customer relationships stay with the company.
How it works
Setup is the browser extension and a screen-pop URL. There is nothing to authorise inside Housecall Pro.
Install the extension
Your office staff and CSRs install our browser extension in Chrome or Edge. It takes a couple of minutes and needs nothing from Housecall Pro.
We point it at your account
We set the screen-pop URL to your own Housecall Pro customer search, then test it with a live call so you can see the record open.
Roll out to your team
Office staff and CSRs get click-to-call from inside Housecall Pro. Field technicians get Pro Mobile cellular lines. Inbound calls open the right customer record on whoever answers.
No separate integration fee.
The Housecall Pro integration is included with phone service. You pay for the phone service plan — $17 or $29 per user per month — and the integration is bundled in.
Who this is for
The Housecall Pro integration is built for these field service businesses.
- HVAC, plumbing, electrical, lawn care, and other field service companies on Housecall Pro
- Teams with 2 to 50+ field technicians who handle customer calls in the field
- Operations where office and field both need to see customer history
- Companies replacing personal-cell allowances with real business cellular lines
- Multi-trade contractors using Housecall Pro to manage multiple service lines
Common questions about the Housecall Pro integration
Honest answers about scope, requirements, and what's actually included.
Do I need a particular Housecall Pro plan?
No. The screen pop opens your own Housecall Pro customer search, the same page your team already uses, so it works on whatever plan you are on. We do not connect to Housecall Pro's API and nothing is written back into your account.
Does the integration work with Housecall Pro's franchise and multi-office configurations?
Yes. Each location can have its own phone setup, numbers, and routing in the phone system.
What does the integration cost?
Nothing on our side beyond the phone service itself ($17 or $29 per user per month). Pro Mobile is priced separately ($42 to $68 per user per month). You keep whatever Housecall Pro plan you already have.
Do my technicians need to install another app?
No. Pro Mobile uses eSIM — the business line lives in the native phone dialer alongside the personal line. Technicians use their normal Phone app, just with a second business line.
Will customers see the technician's personal cell phone number?
Not when calls go through Pro Mobile. Customer-facing calls show the company's business number. The technician's personal number stays private. This is one of the main reasons companies move to Pro Mobile — when a tech leaves, their customer relationships stay with the business.
How long does setup take?
Most Housecall Pro customers are live within a week. The extension and screen pop take minutes; number porting and Pro Mobile activation take the rest of the time.
Part of our Field Service phone solutions.
Sibling integrations: Jobber · ServiceTitan
Ready to see the Housecall Pro integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.