A phone system that works inside FieldEdge
Click to call customers from FieldEdge. Inbound calls pop the matching customer record through our browser extension. Pro Mobile gives every tech a real business line on their phone.
What the FieldEdge integration does
Four capabilities built for HVAC, plumbing, and electrical businesses running on FieldEdge.
Click-to-call from FieldEdge
Customer phone numbers in FieldEdge become clickable. One click dials from your desk phone, desktop app, or technician mobile line. No copy-paste, no manual dialing.
Customer screen pops
When a known customer calls, our browser extension opens FieldEdge to their record automatically. Your dispatcher sees who is calling and their history before answering.
Call history with customer context
Every business call is captured with time, duration, direction, and recording in your VoIP International portal. FieldEdge stays your system of record for jobs and dispatch; the phone system keeps the complete call record.
Pro Mobile for technicians
Every technician gets a real business cellular line via Pro Mobile. Calls show the company's number, not the technician's personal cell. When a tech leaves, customer relationships stay with the company.
How it works
Setup runs through our browser extension — installed in Chrome on each workstation in minutes.
Install the extension
Install our browser extension in Chrome on each dispatcher and office workstation and sign in with your VoIP International account. No passwords are shared between systems.
Configure your screen pop
Tell us how your team answers calls and we configure the screen pop — the extension opens the caller's FieldEdge record the moment a call arrives.
Roll out to your team
Office staff and CSRs get click-to-call from inside FieldEdge. Field technicians get Pro Mobile cellular lines. Inbound calls pop the right customer record for whoever answers.
No separate integration fee.
The FieldEdge integration is included with phone service. You pay for the phone service plan — $17 or $29 per user per month — and the integration is bundled in.
Who this is for
The FieldEdge integration is built for these field service businesses.
- HVAC, plumbing, and electrical companies running dispatch on FieldEdge
- Teams with 2 to 50+ field technicians who handle customer calls in the field
- Operations where office and field both need to see customer history
- Companies replacing personal-cell allowances with real business cellular lines
- Shops that want dispatcher screen pops without changing how they use FieldEdge
Common questions about the FieldEdge integration
Honest answers about scope, requirements, and what's actually included.
Is this a real integration or a 'compatible' marketing claim?
Real. Our browser extension pops the caller's FieldEdge record when a call arrives and makes FieldEdge phone numbers clickable for outbound dialing. Every call — date, time, duration, recording — is captured in your VoIP International portal.
Does the integration write call notes into FieldEdge?
No. Call records live in the phone system, where they are searchable with recordings and transcripts. FieldEdge remains your system of record for jobs, dispatch, and invoicing; your team adds job notes in FieldEdge the way they do today.
Do my technicians need to install another app?
No. Pro Mobile uses eSIM — the business line lives in the native phone dialer alongside the personal line. Technicians use their normal Phone app, just with a second business line.
Will customers see the technician's personal cell phone number?
Not when calls go through Pro Mobile. Customer-facing calls show the company's business number. The technician's personal number stays private. When a tech leaves, their customer relationships stay with the business.
What does the integration cost?
Nothing beyond the phone service itself ($17 or $29 per user per month). Pro Mobile is priced separately ($42 to $68 per user per month).
How long does setup take?
Most FieldEdge customers are live within a few business days. Installing the extension takes minutes; routing configuration and Pro Mobile activation for technicians take the rest of the time.
Part of our Field Service phone solutions.
Sibling integrations: Jobber · ServiceTitan · Housecall Pro
Ready to see the FieldEdge integration in action?
Talk to us about your setup. We will show you what the integration looks like with your actual workflow and give you a real quote — not a placeholder estimate.