Privacy Policy

1. Scope & who we are

This Privacy Policy describes how VoIP International LLC ("VoIP International," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website (voip-int.com), use our services (phone service, Pro Mobile, AI Receptionist, vFAX, SIP Trunking), or otherwise interact with us. We are a licensed telecommunications operator headquartered in Ocoee, Florida.

This policy applies to information collected through our website, our customer portal, our phone systems, our mobile applications, and any other channel through which you interact with us.

2. Information we collect

2.1 Information you provide directly

• Account & billing information: name, business name, billing address, email, phone number, payment method, tax information
• Communications: messages you send us through support tickets, emails, web forms, sales inquiries, or in-app chat
• Account preferences: notification settings, recording preferences, integration credentials you authorize

2.2 Information collected automatically

• Service usage data: call detail records (numbers dialed, time, duration, originating and terminating numbers), call quality metrics, feature usage, login times
• Device & technical data: IP address, device identifiers, browser type, operating system, mobile network information for Pro Mobile lines
• Website analytics: pages visited, referring URL, time on page, conversion events (collected through standard web analytics tools — see our Cookie Policy)

2.3 Information from third parties

• Identity verification: data from credit and KYC services when you sign up for service
• Carrier & routing partners: information necessary to provision phone numbers, port numbers, and route calls (from underlying carriers and number portability administrators)
• Integration partners: if you authorize an integration (CRM, EMR, helpdesk), we receive the data scoped by that authorization

3. How we use information

We use information for these purposes:

• To provide service: route calls, deliver messages, send invoices, support your account, port numbers, configure features
• To improve service: diagnose call quality issues, improve routing reliability, build new features
• To communicate with you: respond to support requests, send service notifications, send billing communications, send security alerts
• For compliance: respond to lawful legal process, comply with telecom regulations, prevent fraud, enforce our Terms
• For marketing (only with appropriate consent and never with shared lists): send product updates and offers from VoIP International about our own services

4. CPNI — Customer Proprietary Network Information

As a telecommunications carrier, we are subject to the Federal Communications Commission's rules on Customer Proprietary Network Information (CPNI) under 47 U.S.C. § 222 and 47 C.F.R. § 64.2001 et seq. CPNI includes information that exists in our records solely by virtue of our carrier-customer relationship — for example, the numbers you call, when you call them, and the services and features on your account.

We will not use, disclose, or permit access to your CPNI for marketing services outside the existing category of services you already have without your express consent. We will notify you of your CPNI rights in writing at signup and as required by FCC rules.

You may restrict our use of your CPNI by emailing privacy@voip-int.com. We will not deny you service for exercising this right.

5. Call recording & consent

If your account has call recording enabled, recordings are subject to applicable state laws on call recording consent.

• Two-party-consent states (California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Washington, and others) require that all parties to the call consent to recording.
• One-party-consent states require only one party (your business) to consent.

You — the account owner — are solely responsible for the recording policy your business follows, for obtaining all legally required consents from parties to recorded calls, and for delivering any legally required disclosure (such as a recorded announcement that the call may be recorded). VoIP International provides the technical capability to record calls but does not configure or supervise consent disclosures on your behalf, and makes no representation that any default configuration meets the specific legal requirements of your jurisdiction, industry, or call type. This responsibility applies regardless of which VoIP International product or feature is used to capture the recording. We recommend you consult your legal counsel before enabling call recording.

6. When we share information

We share information only in these specific circumstances:

• Service providers: carriers, payment processors, hosting providers, fraud-prevention services, KYC/identity verification services — only what's necessary to deliver our service
• Integration partners you authorize: when you connect a CRM, EMR, or other tool, we exchange the data scoped by that integration
• Legal process: in response to subpoenas, court orders, search warrants, lawful CALEA requests, or other valid legal demands. We require valid process and review each demand for scope; we notify customers of legal process when permitted by law and when reasonably practicable.
• Safety: to address fraud, abuse, security threats, or risk of imminent harm
• Business changes: in connection with a merger, acquisition, asset sale, or financing — with notice to you and (where required) opt-out rights

7. How long we keep information

We keep information only as long as we need it for the purpose collected, our regulatory and tax obligations, or to resolve disputes:

• Call detail records: retained for the period required by FCC and state regulators (typically 18-24 months) and longer where business or legal needs require
• Call recordings: retained on a rolling basis — typically 30 days OR until storage capacity is reached, whichever occurs first. Older recordings are automatically deleted to make room for new ones.
• Billing & account records: retained for the period required by tax and accounting rules (typically 7 years after account closure)
• Marketing communications data: retained until you unsubscribe, then deleted within 30 days

8. Security

We use commercially reasonable technical and organizational measures to protect information, including encryption in transit (TLS), encryption at rest for stored credentials and recordings, role-based access controls, audit logging, and ongoing security review of our platform.

No system is perfectly secure. If we become aware of a security incident affecting your information, we will notify you as required by applicable law and our service agreement.

9. Your rights & choices

Subject to the laws of your state or country, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information (subject to legal retention obligations)
• Restrict or object to certain processing
• Port your personal information to another service in a machine-readable format
• Opt out of marketing communications (via the unsubscribe link in any marketing email, or by contacting us)
• Restrict CPNI use as described in Section 4

To exercise these rights, email privacy@voip-int.com. We will verify your identity before fulfilling the request and respond within the timeframes required by applicable law.

10. State-specific notices

California (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to delete, the right to correct, the right to opt out of "sale" or "sharing" of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising.

Virginia, Colorado, Connecticut, Utah

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have rights similar to those described above, including access, deletion, correction, and opt-out of targeted advertising. To exercise these rights, email privacy@voip-int.com.

Other states

If you reside in another state with a comprehensive privacy law, we honor the rights provided to you under that law.

11. Children's privacy

Our services are designed for businesses, not for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. Parents or guardians who believe their child has provided information to us should contact privacy@voip-int.com.

12. Changes to this policy

We may update this Privacy Policy as our services or applicable law changes. The "Effective Date" at the top reflects the current version. For material changes, we will give you reasonable advance notice via email, in-product notification, or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance.

13. How to contact us