Stop missing maintenance calls at 9 PM. Stop losing leasing prospects to voicemail.
A phone system built for how property management actually works: the leasing office desk, the property manager in the field, and the after-hours line that has to handle a flooded apartment without dropping the call.
The leasing office, the field, and the after-hours line — handled.
Property management runs across three modes that most phone systems treat as separate problems. We treat them as one — and bundle the right product for each.
The leasing office
Desk phones, prospect calls, scheduled showings, application questions, renewals. The front desk runs on this all day.
- Prospect call screen-pops the contact record in AppFolio or Buildium
- Click-to-dial from the property management software
- Calls automatically logged against the right unit or applicant
- Call recording for training and dispute resolution
In the field
Property managers driving between properties. Maintenance techs at units. Showings off-site. They need a real business line on a personal phone.
- Pro Mobile delivers a business line via eSIM — no app to open
- Native cellular reliability, not Wi-Fi-dependent
- Calls show on the business CallerID, not personal mobile
- Eliminates the cell phone allowance line item
After-hours & overflow
The 9 PM tenant calling about a broken water heater. The Saturday morning prospect inquiry. The lunch-hour overflow.
- AI Receptionist answers, triages, and escalates urgent maintenance
- Books showings into your calendar automatically
- Routes emergencies to the on-call manager's Pro Mobile line
- Every call summarized and logged for morning review
Click-to-dial, screen pop, and call logging in the platform you already use.
The platforms below are the property management tools we connect to most often. Each is tagged with its actual integration tier so you know what works out of the box, what needs a bridge, and what runs through Zapier.
See /integrations for what each tier actually means in practice — and the full directory of 100+ platforms across CRM, helpdesk, legal, and more.
What it looks like when the phone system isn't fighting you.
A day in the life of a property manager running a small portfolio, with the three workflows working together.
AM
New prospect calls the leasing office
The desk phone rings. Screen pop opens the AppFolio contact record for the inquiry the prospect submitted last week. The leasing agent answers with their name and the unit they were interested in. Call gets logged automatically to AppFolio when it ends.
AM
Maintenance call comes in to the property manager's mobile
A tenant calls the property manager about an HVAC issue. The property manager is at another property, but answers on Pro Mobile — native cellular, not Wi-Fi-dependent. CallerID shows the business number, not personal. Call is logged to the tenant's record.
PM
Showing scheduled while the leasing agent is at lunch
A prospect calls about Unit 4B. Leasing line goes to AI Receptionist. The AI confirms availability, books the showing into the AppFolio calendar, and sends a confirmation SMS. Leasing agent sees the new appointment back at their desk.
PM
Emergency tenant call after hours
A tenant calls about a water leak. AI Receptionist recognizes "leak" as an emergency keyword and routes the call directly to the on-call manager's Pro Mobile line. If they don't pick up within 30 seconds, escalation routes to the backup. Every step is logged.
AM
Tomorrow morning: review what happened overnight
The portfolio manager opens an email summary of every after-hours call. Three messages, one escalated emergency (resolved), and a showing booked for Saturday. No surprises, no "did anyone call me last night?" anxiety. Nothing slipped through.
Most property management customers run all four products together.
They reinforce each other. The leasing desk uses Phone Service. Field staff use Pro Mobile. After-hours runs on AI Receptionist. And all three log into the same property management software.
Phone Service
Desk phones, extensions, IVR, voicemail, call routing for the leasing office and back-office team.
See Phone Service →Pro Mobile
eSIM-based business line on property managers' personal phones. No app, native cellular, replaces phone allowances.
See Pro Mobile →AI Receptionist
Answers after-hours maintenance calls, triages urgency, books showings, and escalates real emergencies.
See AI Receptionist →Integrations
Click-to-dial, screen pop, and call logging into AppFolio, Buildium, Rent Manager, and more.
See Integrations →See /pricing for per-user and per-add-on rates. We'll size the right bundle on a discovery call.
Running 5, 50, or 500 properties? The system works the same way.
Whether you operate a single 12-unit building or a portfolio of mid-sized multifamily across multiple states, the architecture is the same. Per-property routing, per-property phone numbers, centralized billing.
Multi-property architecture
For portfolio managers, the system separates traffic per property without forcing you to manage multiple phone vendors. One contract, one bill, isolated routing where you need it.
- Dedicated local or toll-free number per property
- Per-property IVR menus and after-hours routing
- Per-property CallerID on outbound calls from field staff
- Centralized admin portal with per-property reporting
- Centralized billing — one invoice for the whole portfolio
- Property-level call recording retention controls
Single-property operators get the same architecture without the multi-property overhead. Both scale up; neither overpays.
Detailed guides by property management platform
We've written a dedicated page for each property management platform we integrate with — what the integration actually does, the setup process, pricing, and FAQs specific to your software.
Straightforward by design.
- We're not a property management platform: AppFolio, Buildium, Rent Manager, and Yardi are property management software. We're the phone system that plugs into them. Different role, different tool.
- Integration scope is documented per platform: We have dedicated pages for AppFolio, Buildium, and Rent Manager — each one explains what the integration does, what it does not do, and how it is set up. See our integrations hub for the full list.
- AI Receptionist isn't a human: It identifies as an AI when asked, escalates emergencies to your on-call manager, and won't pretend to handle situations outside its scope. HIPAA add-on isn't relevant for property mgmt — different vertical.
- Pro Mobile replaces, not supplements: If you're already paying property managers a $75/mo cell phone allowance, Pro Mobile typically replaces it. Don't pay for both.
- What we don't promise: Zero downtime. Magic. A phone system that fixes broken HVAC. We promise reliable routing, transparent status when something fails, and a real human on support when you need one.
Ready to stop missing calls that cost you tenants and prospects?
Tell us how many properties, how many people in the field, and which property management software you use. We'll size the right bundle and walk through cutover with your team.