Send and receive faxes without a fax machine, a phone line, or a separate vendor.
Cloud fax that integrates with the phone service you already have. HIPAA and PCI compliance available. Geo-redundant infrastructure. One vendor, one invoice — no separate fax-only provider needed.
Fax from your inbox, your browser, or your existing fax machine.
You don't need to retrain your team. People who send faxes from email keep sending faxes from email. People who use the web portal use the web portal. People with an existing fax machine plug it into an adapter and keep going. Same fax number, three workflows.
Email to fax
Send a fax by emailing a PDF to the recipient's fax address. Reply notifications confirm delivery or failure.
Web portal
Upload, send, and view fax history in a clean web interface. Search, download, and re-send any prior fax.
Existing fax machine
Plug your existing fax machine into our adapter (ATA). Keep the workflow your team already knows.
HIPAA & PCI ready
Compliance options available on every tier. Encrypted transmission, BAA in place, audit-ready logs.
Four plans. Pick the page volume that matches your business.
All tiers include email integration, web portal, HIPAA and PCI compliance options, one local or toll-free number, branded cover pages, geo-redundant infrastructure, and the online portal and fax adapter. The difference is page volume, included users, and overage rate.
Pro vFAX 300
For small businesses or individual professionals.
300 pages/mo · $0.10/page overage
- 2 users included (+$3 each)
- 1 local or toll-free number
- Email send & receive
- Web portal access
- HIPAA & PCI options
- Branded cover pages
- Geo-redundant infrastructure
- ATA adapter for existing fax machine
Pro vFAX 800
For growing teams with steady fax volume.
800 pages/mo · $0.08/page overage
- 3 users included (+$3 each)
- Everything in Standard, plus:
- Lower overage rate
- Higher monthly page allowance
- Same HIPAA & PCI options
Pro vFAX 2000
For medical, legal, and insurance practices.
2,000 pages/mo · $0.04/page overage
- 5 users included (+$3 each)
- Everything in Power, plus:
- Lowest overage rate per page
- Optional voice or fax detection on number
- Higher monthly page allowance
Custom Volume
For multi-location, high-volume, or compliance-heavy operations.
Quoted to scope
- Tailored page allowance
- Custom user license count
- Multi-location number provisioning
- Advanced HIPAA & PCI configuration
- Optional voice or fax detection
- Dedicated onboarding & support
No contracts. Cancel any time. See full pricing for add-on rates and details.
Compliance options on every plan — not a paid upgrade.
For practices and businesses that handle protected health information or payment data, compliance isn't optional. We make HIPAA and PCI configuration available across every Pro vFAX tier, so the plan you pick is based on page volume, not on whether you need compliance.
What HIPAA compliance covers on Pro vFAX
We provide a Business Associate Agreement, encrypted transmission, secure storage, and audit logs. Faxes are not retained beyond the operational window required for delivery confirmation and replay.
- Business Associate Agreement (BAA) signed before activation
- TLS-encrypted transmission end to end
- Encrypted storage with access controls
- Audit-ready logs of every send, receive, and access event
- PHI not retained beyond operational delivery window
- PCI configuration available where payment data crosses fax
HIPAA compliance requires that the BAA is in place before any PHI is transmitted. Activation is part of onboarding — not something you check a box for after the fact.
From email to delivered fax in under a minute.
The flow below applies to email-to-fax sending. The same pattern works in reverse for inbound: a fax received on your number arrives in your inbox as a PDF attachment.
Inbound faxes work the same way in reverse. Someone faxes your number; the PDF arrives in your inbox.
Industries where fax is still the regulated default.
Fax isn't dead. In medical, legal, and insurance, it's still the standard for transmitting documents where chain of custody and compliance matter. Pro vFAX brings that workflow online without breaking the regulatory model your industry already runs on.
Medical practices
Patient records, lab orders, prescription refills, and insurance pre-authorizations. HIPAA-compliant fax remains the regulatory default for cross-provider document exchange. Pro vFAX with the BAA in place keeps the workflow online without breaking compliance.
Legal & insurance
Filings, contracts, signed documents, and claims paperwork. Many courts and insurance carriers still accept fax as a valid delivery method when email doesn't qualify. Pro vFAX gives you a modern-format pipeline into an old-format ecosystem.
Property & financial services
Lease documents, mortgage paperwork, signed disclosures, and lender requests. Many counterparties in property and lending still require fax for signed instruments. Pro vFAX keeps that working without the physical machine on every desk.
Straightforward by design.
- Overage rates published, never punitive: Standard is $0.10/page, Power is $0.08, Power Plus is $0.04. We bill at the published rate. You see usage in the portal before you hit the limit.
- Additional users are $3 each: All plans include a starting user count. Beyond that, more users are billed at $3/each. No tier-based gating.
- HIPAA requires BAA before PHI: Compliance only applies after the Business Associate Agreement is signed. Don't transmit PHI before activation; we handle this in onboarding.
- Geo-redundant, not zero-downtime: Our fax infrastructure is geo-redundant across data centers. We don't promise zero downtime — we promise resilient routing and transparent status when something goes wrong.
- Numbers are portable: Bring your existing fax number with you, or take it with you on exit. We don't hold numbers hostage.
Ready to move fax off the wall?
Tell us your monthly volume and whether you need HIPAA, and we'll size the right plan — including porting your existing fax number and provisioning the ATA adapter if you want to keep the old machine.
Common Questions About vFAX
Honest answers about HIPAA compliance, pricing, and how the service works.
How much does vFAX cost per month?
Four tiers. Standard is $25 per month for 300 pages and 2 users, with $0.10 per page overage. Power is $35 per month for 800 pages and 3 users, $0.08 per page overage. Power Plus is $49 per month for 2,000 pages and 5 users, $0.04 per page overage. Enterprise pricing is custom for very high volumes. Additional users on any tier are $3 each per month.
Is vFAX HIPAA compliant?
Yes. vFAX is HIPAA compliant when configured properly with a Business Associate Agreement (BAA) in place. We sign the BAA as part of onboarding for healthcare customers. HIPAA compliance also depends on how your team handles inbound and outbound fax content — fax routing rules, access controls, and retention settings — which we walk through during setup.
Can I send and receive faxes from email?
Yes. You can send faxes by emailing a PDF to a designated fax email address, and receive faxes as PDFs delivered to your inbox. You can also send and receive through a web portal if you prefer not to use email.
Do I need a fax machine for this to work?
No. vFAX is entirely cloud-based. No fax machine, no fax line, no physical hardware required. You send faxes from email or a web portal and receive them as PDFs.
Can I port my existing fax number?
Yes. We port existing fax numbers in for $15 per number, the same as voice numbers. Porting typically takes 5 to 10 business days. Your existing fax number works the same way during and after the transition.
What happens if I go over my page allotment?
Overage pages are billed at the published per-page rate for your tier — $0.10 per page on Standard, $0.08 on Power, $0.04 on Power Plus. If you regularly exceed your tier, moving up to the next tier is usually cheaper than paying overage rates.
Is vFAX considered legally equivalent to a traditional fax for compliance purposes?
Yes. Cloud-based fax services that handle the SIP-to-fax conversion correctly produce faxes that are legally and regulatorily equivalent to traditional fax for healthcare, legal, and financial compliance purposes. vFAX is used by healthcare practices, law firms, and insurance agencies in regulated workflows.