The phone system you pick when you're five people becomes the phone system you regret when you're fifty. Adding lines means buying hardware. Adding a location means a new install. Adding a remote rep means another stipend. Pro Mobile and our hosted PBX are built so the platform doesn't change as the headcount does — you just add users.
We operate our own network. Ocoee, FL HQ, national reach. That means when you scale, you're not waiting on a reseller to escalate a ticket to a carrier you've never heard of.
What scaling actually looks like on our platform
- Add a user — provision a new extension and (if you want a mobile line) push eSIM activation to their phone. Done in minutes.
- Add a location — same PBX, new site code. No new server, no new bill from a third party. See multi-location.
- Add a remote rep in another state — they get a local DID for the territory if you want one, or your main number. Nothing to ship.
- Add a queue, a department, an after-hours flow — configuration change, not a project.
- Remove a user — deactivate, reclaim the number, done. No proration drama.
Per-minute vs. all-inclusive vs. Pro Mobile
We have three pricing approaches because not every user is the same:
- Phone Service per-minute — $15/user/mo + $0.025/min. Good for back-office users who barely touch the phone.
- Phone Service all-inclusive — $32/user/mo. Good for everyone who's on the phone normally.
- Pro Mobile — $42 to $62/user/mo depending on tier. Good for anyone who isn't at a desk.
You can mix them. Most of our customers do. Full pricing here.
How the mix usually evolves
A five-person shop typically starts with all-inclusive for everyone. As headcount grows past 15 or so, the back-office users (admin, finance, ops) move to per-minute because their call volume is low. As the field team grows, Pro Mobile takes over for the road warriors. By the time the company hits 100+ users, we usually see a three-way mix where the standard plan covers the office, Pro Mobile covers the field, and per-minute covers the occasional users. Same PBX, three line items.
What this looks like in a real org chart
Picture a 50-person operations company: 15 dispatch and admin (per-minute or all-inclusive depending on call volume), 25 field techs on Pro Mobile, 5 sales reps on Pro Mobile, 5 leadership and finance on per-minute. Three plans, one platform, one bill. As the field team grows to 40, you add 15 Pro Mobile lines. The other plans don't change. The PBX doesn't change. The admin console is the same admin console.
What you don't get billed for as you grow
We don't charge per-feature add-ons that competitors slip in:
- Voicemail-to-email is included (transcription is a paid add-on).
- Auto-attendants are included.
- Call queues are included on the all-inclusive and Pro Mobile tiers.
- Number porting is $15 per number — flat, no "complex porting fee."
- E911 misdial is $150 — a real cost we don't hide.
- Adding a location doesn't trigger a new monthly platform fee — you pay per user, not per site.
- Adding a queue, a department, an after-hours flow, or an IVR menu is configuration, not a new SKU.
Where Pro Mobile fits in the growth curve
Most companies that scale on our platform start with desk phones, add Pro Mobile when remote and field work takes over, and end up with a mix of both. The hosted PBX handles both. You don't have to pick "office VoIP" or "mobile UCaaS" — they're the same product.
If you have field techs, see field service. If you have multiple offices, see multi-location. If you're replacing a cell phone stipend, see replace cell phone allowance.
The growth stages we typically see
- 5–15 users: all-inclusive Phone Service for everyone. Maybe a couple of Pro Mobile lines for the founders. One office.
- 15–50 users: mix emerges. Field hires get Pro Mobile. Back-office stays on per-minute. Add a second location.
- 50–150 users: queues and call recording become important. The $48 Pro Mobile tier becomes standard for revenue-generating roles. Multi-location routing rules get more sophisticated.
- 150–500 users: supervisor tools, wallboards, advanced analytics. Multiple departments with distinct routing. Possibly SIP trunking for a legacy contact center that hasn't migrated yet.
- 500+ users: custom pricing kicks in. Dedicated account management. Same platform, just at a different scale.
Hardware as you scale
Most of our customers don't buy new hardware every time they add a seat — especially if the seat is going on Pro Mobile. But the desk phones do age, and for new office build-outs, here's what we typically spec:
- Yealink T33G ($125) — basic desk phone, good for shared spaces and reception backups.
- Yealink T46U ($269) — mainline desk phone for staff on the phone all day.
- Yealink T54W ($289) — color screen plus Wi-Fi/Bluetooth, for staff who want a single device on their desk.
- Yealink W73P ($185) — DECT cordless for warehouse, retail floor, and large clinical spaces.
- Yealink WH66 Dual UC ($409) — multi-line wireless headset for power users.
- Yealink BH71 ($119) — Bluetooth headset for occasional callers.
- Yealink CP965 ($989) — conference phone for boardrooms and large meeting spaces.
- Algo AX86R ($209) — SIP-based overhead paging.
The full lineup is on the hardware page. We're not pushing premium SKUs — we'll spec what fits, including the cheap stuff when it makes sense.
What about replacing your current provider
We do this every week. Ports take about 7–10 business days once paperwork is in. You don't lose your number, you don't lose your existing contacts. We've written up comparisons against the platforms most people are coming from — vs. Nextiva, vs. RingCentral, vs. 8x8, vs. Ooma.
The migration is the part that scares people, but it's mostly procedural. We do most of the work. Your team experiences a switchover that takes a couple of hours one evening. The next morning, calls come in through us. Numbers are the same. Customers don't notice. Internal teams need maybe an hour of orientation on the new admin console.
What we don't promise
A few honest caveats:
- We're not the cheapest. There are cheaper VoIP providers. Most of them are resellers. If you're optimizing purely for the lowest sticker price, we're probably not the right call.
- We're not a full UCaaS platform with everything Slack-replaces-email-replaces-video. Our $62 tier is comprehensive, but if your workflow centers on rich collaboration tooling, Teams or similar will still be in the picture.
- We don't pretend AI-powered transcription is perfect. It's good enough to triage messages and search history. It's not a substitute for listening to a recording when the conversation actually matters.
- We don't do international service the way a global carrier does. We're a North American operator. We handle international SIP routing where it makes sense but we won't pretend to be your global telecom provider.
- We don't pretend scaling is free. As your headcount grows, your bill grows. The growth is linear and predictable, not stepped or surprise-loaded.
Common mistakes during a scaling phase
- Picking a system based on what you need today. Whatever you pick should handle 3x your current headcount without renegotiation. Ours does.
- Locking into multi-year contracts for discounted rates. If a vendor needs three years to give you fair pricing, the pricing isn't fair.
- Underspeccing the trunk capacity. If you're keeping your own PBX, plan trunk channels for peak concurrent calls, not average. SIP trunks are $15/channel, so this isn't where you save money.
- Treating every new site as a new project. On our platform, a new site is a configuration, not a project.
- Not auditing the cost of growth in advance. Talk to your provider before you double in size, not after.
- Holding on to legacy hardware too long. The phones from 2015 still ring, but they don't support modern features. Plan a refresh as part of growth budgeting.
What to ask any provider as you scale
- What's the actual cost to add a user, a location, a queue, a department?
- Are you the operator, or are you reselling someone else?
- Does pricing change at any growth threshold I should know about?
- How are ports handled, what does each port cost, and how long does it take?
- Can I mix plan types within the same account?
- If I need a custom configuration (specialized queue routing, regulatory recording, advanced compliance), can you handle it without an SLA renegotiation?
- What's the actual escalation path when something goes wrong at 2am?
- If I outgrow your published pricing, what does the conversation look like?
What scaling breaks in legacy phone systems
Most legacy phone systems were designed for an era when the user count and the seat count were the same number, and seats were on physical desks in identified offices. The growth model was: add a desk, add a phone, add a port. That doesn't survive contact with modern operations. A modern sales team has users in three time zones, none of whom have a fixed desk. A modern service business has techs in trucks, dispatchers in an office, and after-hours coverage shared across the team. The legacy "phone per desk" model breaks at every step.
What we see when companies are about to outgrow a legacy phone setup: per-feature add-on creep, where each new requirement (a queue, a recording rule, a routing change) triggers a new SKU or a professional services engagement. Per-user pricing that jumps at thresholds. Hardware refresh cycles forced by end-of-life announcements rather than actual need. Phantom seats that nobody uses but nobody removes because the cancellation process is painful. All of those are symptoms of a system that wasn't designed for elastic scale.
How our model differs
We sell per active user per month at published rates. No platform fees. No per-feature add-ons for the table-stakes capabilities (queues, attendants, voicemail-to-email, time-based routing). No threshold-based price jumps. Adding a feature is configuration, not a SKU. The pricing on the page is the pricing you pay at five users or five hundred.
The integration layer matters more as you grow
At five users, you can manually log calls in your CRM. At fifty, that's a part-time job nobody wants. At five hundred, it's impossible. As you scale, native integration with the systems your team actually uses stops being a nice-to-have and becomes the difference between data you can act on and data you don't have. We integrate with the major CRMs and operations platforms — full list here. As you bring on new platforms or replace existing ones, the integrations stay current.
Industry-specific integrations
Property management at scale works better when your phone system talks to AppFolio, Buildium, or Rent Manager. See AppFolio, Buildium, and Rent Manager. Field service scales similarly with ServiceTitan, Housecall Pro, and Jobber. Legal scales with Clio. Real estate scales with Follow Up Boss and GoHighLevel. If your industry has a dominant platform, we probably have an integration. If we don't, our PBX has webhook support that handles most custom needs.
What scaling looks like at the support layer
At small scale, you can call us directly when something needs attention. At larger scale, that's still true — we don't tier-gate support — but we'll also assign a primary point of contact who knows your account, your configuration, and your patterns. The support model doesn't change because you got bigger. The relationship just gets deeper. We're not handing you off to a partner network or a regional reseller as you grow.
What we mean by "operator, not reseller"
When something goes wrong, we don't escalate to a carrier we don't control. We own the switches. We own the routes. When you call, we can diagnose and fix without waiting on a third party's ticketing system. At scale, that matters because the cost of a 30-minute outage is real money, and the cost of a 30-minute outage where the answer is "we've opened a ticket with our upstream provider" is unacceptable.
Where to start
The pricing page shows the full menu. The Pro Mobile page covers the mobile side. Contact us with your user count, location count, and what you're paying now — we'll quote it. You'll talk to a real person at our Ocoee, FL office, not a sales development rep. We'll map your current spend against what you'd spend with us, and tell you honestly whether the switch is worth it. Some companies are better off staying where they are. We'll tell you that too if it's true. If you're already at scale and shopping for an honest carrier, look at our about page for who we are, and the FAQ for the questions we get most often.