VoIP International vs 8x8: an honest comparison
8x8 is a UCaaS provider serving mid-market and enterprise customers, with strong international calling and a 99.999% uptime SLA. We are a smaller direct operator focused on SMB with published pricing and a real business cellular product. Here is how the two compare.
The fast answer
If you only have 30 seconds, here is the short version.
- No contracts: Month-to-month, cancel anytime — no early-termination fees. 8x8’s plans are quote-only and typically term-based.
- Published pricing: Every price we charge is on our pricing page. 8x8 removed public pricing from their site — all plans are now quote-only via sales.
- Setup fees: We do not charge setup fees on standard deployments. 8x8's implementation fees are documented in third-party sources as $1,000 to $25,000+ depending on deployment complexity.
- Business mobile lines: We offer Pro Mobile ($42-$62/user) — a real business cellular line on an employee's personal phone via eSIM. 8x8 does not offer a comparable cellular product.
- International calling: 8x8's X4 plan includes unlimited calling to 48 countries — a real advantage for international operations. Our plans are US/Canada focused with metered international rates.
Pricing comparison
Side by side on the metrics most buyers actually care about. 8x8 pricing is what their published material shows as of the timestamp below.
| VoIP International | 8x8 | |
|---|---|---|
| Public pricing on official site | Yes — all plans and rates on /pricing | No — quote-only via sales as of 2024+ |
| Entry-level plan | $17/user/month (metered) or $32/user/month (all-inclusive) | Express plan approximately $15/user/month per third-party sources |
| Mid-tier plan | $32/user/month all-inclusive | X2 plan approximately $24/user/month annual or $28/user/month monthly |
| Top SMB plan | $32/user/month + add-ons | X4 plan approximately $44/user/month annual or $57/user/month monthly |
| Setup/implementation fees | None on standard deployments | Documented at $1,000 to $25,000+ depending on complexity |
| Regulatory recovery fee | Pass-through (no markup) | Approximately $2.50 to $3.49 per extension per month |
| E911 service fee | Disclosed at $150 per misdial event (no monthly fee) | Approximately $1.99 per extension per month |
| Number porting | $15 per number (both directions) | Generally complimentary for standard numbers; setup fees may apply for vanity numbers |
| Annual price increases | Same published rates apply on renewal | Annual price increases of 3-5% if not capped in the contract |
Feature comparison
What each platform includes, what costs extra, and where the meaningful differences are.
| VoIP International | 8x8 | |
|---|---|---|
| International unlimited calling | US/Canada focused; international metered by destination | X2 includes unlimited calling to 14 countries; X4 includes unlimited calling to 48 countries |
| Uptime SLA | Not formally published (no SLA marketing) | 99.999% uptime SLA |
| Business mobile cellular line (eSIM) | Yes — Pro Mobile product line | Not offered as a product |
| AI Receptionist with flat-rate pricing | Yes — $99/$199/$299 per month flat | Available via Conversation IQ add-on; pricing varies |
| Direct CRM integrations | AppFolio, Buildium, Rent Manager, Clio, Follow Up Boss, GoHighLevel, Jobber, ServiceTitan, Housecall Pro | Salesforce, NetSuite, Zendesk, Microsoft Teams |
| Toll-free minutes included | On the $32 all-inclusive plan | Not always included in unlimited plans; metered at $0.02-$0.028 per minute |
| Additional phone numbers | $10 per number per month for SIP trunking; included DIDs on phone service | $2 to $10 per number per month beyond included DIDs |
| Contract structure | Month-to-month; no annual commitment required | Annual billing typical; price-cap negotiation recommended |
| Buyer-facing transparency | Published pricing; no sales conversation required to know cost | Sales-led quote model |
Where VoIP International is the better fit
No phone system is right for every business. Here is where buyers consistently choose us over 8x8.
You want to know the price before talking to sales
Every price we charge is on /pricing. 8x8 removed public plan pricing from their site — you cannot budget against their list pricing without going through a sales cycle. If procurement timelines matter, that gap is real.
Setup fees are a problem for your budget
We do not charge setup or implementation fees on standard SMB deployments. 8x8's implementation fees are documented at $1,000 to $25,000+ in third-party sources. For an SMB rolling out 10-30 phones, those fees are a meaningful add to the first-year cost.
Your team needs business mobile lines
Pro Mobile is a different product category — a real business cellular line on the employee's personal phone, not a softphone app. 8x8's offering is centered on UC apps and contact center, not business cellular lines.
You want a smaller operator focused on SMB, not enterprise
8x8 is built for mid-market and enterprise, with feature-heavy plans (Conversation IQ, contact center workforce management, speech analytics) that most SMBs do not use but pay for in the bundle. Our phone service is sized for SMB; you pay for what you actually use.
Common questions about switching from 8x8
Honest answers about migration, contract obligations, and the practical questions buyers raise most often.
How does VoIP International's pricing actually compare to 8x8?
Hard to give a single answer because 8x8 no longer publishes plan pricing. Third-party sources document X2 at $24/user/month annual and X4 at $44/user/month annual as recent list pricing, but actual customer-quoted pricing varies. Our equivalent all-inclusive plan is $32/user/month flat. For a 10-user deployment, that is roughly $3,840/year on our side. The bigger comparison point is implementation fees and regulatory add-ons, which can shift total first-year cost by thousands of dollars on the 8x8 side.
Does 8x8 offer something equivalent to Pro Mobile?
Not that we are aware of as of May 2026. 8x8's mobile capability is via their UC app — softphone over data — not a separate cellular line on an employee's personal phone. Pro Mobile uses eSIM to give every employee a second cellular line in the native phone dialer, owned by the business. The two products serve different needs.
8x8 has a 99.999% uptime SLA. Do you offer something equivalent?
We do not publish a formal uptime SLA. We operate our own switch with redundant infrastructure and have a strong reliability track record, but we do not put a percentage in writing the way enterprise UCaaS platforms do. For most SMB operations, this is a small consideration; for regulated industries where SLA paperwork matters, evaluate whether our infrastructure documentation meets your compliance team's requirements.
What if I have heavy international calling needs?
8x8's X4 plan including unlimited calling to 48 countries is a real advantage for international operations. We focus on US/Canada with metered international by destination. If your team makes significant volumes of international calls to 8x8's covered country list, the unlimited inclusion may be worth the difference in plan cost. For predominantly domestic operations, this is not a factor.
What does it cost to migrate from 8x8 to VoIP International?
Number porting at $15 per number is the main cost. There is no setup fee, no implementation fee, and no professional services charge for standard SMB rollouts. Migration typically takes a few business days per office. We help sequence the port to minimize any service interruption.
Are you a smaller company than 8x8?
Yes. 8x8 is a publicly-traded UCaaS provider with mid-market and enterprise customers globally. We are a Florida-based operator focused on SMB. They have a larger workforce, a wider feature catalog at top tiers, and global infrastructure. We have direct accountability, transparent pricing, and a flatter cost structure. The right fit depends on your operation.
Get a real quote for your specific situation
Tell us how many users, which features you need, and what you are paying 8x8 today. We will give you a real quote and walk through what cutover would look like.