If your team is split between a desk phone they ignore and a personal cell they use for everything, you have two problems. The desk phone is paying for capacity nobody uses, and the personal cell is leaking your business number into every employee's contacts. Pro Mobile solves both by putting a real work line on the device they already carry — through eSIM, not through an app.
We built Pro Mobile because the alternative — softphones that drain battery, forwarding rules that drop calls, or telling reps to expense their cell plan — isn't a phone system. It's a workaround.
What Pro Mobile actually is
Pro Mobile provisions a second line on an iPhone, Android, or any eSIM-capable device. The phone has two numbers: personal stays personal, work goes through our PBX. No app to install, no battery hit, no "please use the company app" memo nobody reads.
- Native dialer — calls show up like any other call. Caller ID flags which line.
- PBX features that follow the line — extension dialing, transfers, queues, voicemail-to-email all work from the native dialer.
- One bill — replaces the cell stipend or BYOD reimbursement most companies are bleeding cash on.
- Number portability — the work line is yours, not the employee's. When they leave, you deactivate or reassign.
- SMS through the business number — text customers from a line you own, with messages logged to the platform.
Why eSIM matters versus a softphone app
A softphone is a piece of software pretending to be a phone. It logs in over the data connection, it has to stay running in the background, and it competes with every other app for memory and battery. iOS and Android are both aggressive about killing background apps to save power — which means softphones miss calls. Every IT manager who's deployed a softphone fleet has the same complaint: half the staff doesn't get half the calls.
eSIM is different. It's a real cellular line provisioned at the carrier level. The phone treats it exactly like the primary SIM. Incoming call rings the device. Outgoing call uses the carrier signal. Nothing to launch, nothing to log in to, nothing to forget to open after a reboot. That's the entire point.
Why caller ID locking changes the customer relationship
The first time a customer saves your rep's number, that number becomes the relationship. Their phone autocompletes the name. They call back at lunch, after dinner, on Saturdays. If the number is the rep's personal cell, the customer relationship lives on the rep's device. When the rep leaves — for a competitor, for a family move, for any reason — those relationships go with them. Pro Mobile locks outbound caller ID to a number you own. The customer saves your company number, not Jeff's personal cell. When Jeff leaves, the next rep gets the calls.
Pricing, plainly
Pro Mobile runs $42, $48, $54, or $62 per user per month depending on the feature tier. The base tier covers calling, SMS, voicemail-to-email and basic routing. The top tier adds call recording, advanced queue handling, supervisor tools, and full integration with the platforms we support. Full pricing here.
If you're currently paying $75–$150/month per employee in cell phone reimbursement, the math usually favors Pro Mobile before you count the productivity gains. We wrote up the comparison on our cell phone allowance page.
Mixing Pro Mobile with desk service
Not every user needs mobility. Back-office staff, accounting, anyone glued to a laptop — those users are better served by our standard Phone Service at $15/user/mo + $0.025/min for low-volume users or $32/user/mo all-inclusive. Most of our customers run a mixed deployment: Pro Mobile for the field and the road warriors, standard Phone Service for the desk. Same PBX, same admin console, one bill. There's no platform fee for splitting plans across users — you pay per user, and the user gets whatever plan fits.
What the bill actually looks like
A typical mid-sized customer with 25 users might run 12 on Pro Mobile at $48 and 13 on standard Phone Service at $32. That's $992/month. Add a $25/month vFAX line for the office, and the total is $1,017/month. There's no per-feature add-on creep. No platform fee. No "premium queue" upcharge. The exceptions are clearly published: $15/number for porting, $150 if someone misdials 911, and voicemail transcription as a paid add-on. That's it.
What it integrates with
The work line ties into our PBX, which means it works with the CRMs and operations tools you already run. We have direct integrations with Follow Up Boss, GoHighLevel, ServiceTitan, Housecall Pro, Jobber, Clio, and the major property management platforms like AppFolio, Buildium, and Rent Manager. See the full integrations list.
What integration actually does for you
The integration is the difference between "we have phones" and "our phones are part of our operation." When a customer calls, the CRM pops the contact card before the rep answers. When the call ends, the timestamp, duration, and (on $48 tier and up) a recording link land against the customer record. When the rep dials out, the call originates from the CRM contact, not a manually-dialed number. Coaching sessions stop being "tell me what happened" and start being "let's listen to the call together." Quality assurance becomes possible.
Who it's for
- Field teams — techs, agents, and reps who never sit at a desk. Calls from customers hit the work line directly. See field service.
- On-call rotations — clinical, legal, and IT teams that need handoffs without sharing personal numbers.
- Multi-location operators — store managers, clinic directors, and franchise owners juggling several lines. See multi-location.
- Hybrid offices — anyone who took the desk phone home and never plugged it back in.
- Sales teams — outbound caller ID locked to the company number, with calls logged to your CRM automatically. See sales teams.
- Real estate brokerages — agents stop giving out personal cells. See real estate phone system.
What it doesn't do
Pro Mobile isn't a softphone. It isn't an app. It isn't a cell carrier replacement either — your employee's personal plan still handles personal calls. We layer the work line on top of whatever device they already have, which is why it adopts cleanly and doesn't end up in the drawer with the rest of the half-used company tech.
We also don't do device management. Pro Mobile doesn't lock down the phone, doesn't push policies, doesn't wipe data. If you need MDM, that's a separate tool. We handle the phone line. Your MDM handles the device. That separation is intentional — it keeps deployment simple and keeps employees from feeling like the company owns their personal device.
We don't offer Pro Mobile as a standalone consumer plan. This is a business product. If you want a personal second line for occasional freelance work, there are consumer options that are cheaper and simpler. Pro Mobile is designed to back a business PBX, which is overkill for one freelancer.
Common questions we get
Does the work line work without Wi-Fi?
Yes. It's a cellular line. It uses the same towers as the primary SIM. No Wi-Fi calling dependency, no data outage breaking your calls. A tech standing in a server room on a metal floor still gets calls. A field rep driving through a rural area gets the same coverage their personal SIM gets.
What about international travel?
The work line roams the same way the primary SIM does. Roaming charges depend on the underlying carrier agreement — we'll walk through the specifics during deployment. For frequent international travelers, we can configure the line to disable when out of country and route calls to a designated colleague during the trip.
What if my employee already has a dual-SIM phone with both slots in use?
Most modern iPhones and Android flagships support multiple eSIMs alongside the physical SIM. We'll check device compatibility during onboarding. If a device truly can't host a second line, we can ship a Pro Mobile-compatible alternative or assign that user to standard Phone Service with a softphone.
How do I know which calls are work?
The native dialer labels them. iOS shows the line name on incoming calls. Outbound calls let you pick which line to use. Some folks set their phone to default outbound to the work line during business hours and personal after that. Notifications can be styled differently per line, so a work text looks different from a personal text.
What happens when the employee leaves the company?
You deactivate the line. The number is yours — you can park it, reassign it to the next hire, or port it elsewhere. The departing employee's personal SIM is unaffected. They lose access to the work line immediately, the moment you click deactivate. No app uninstall scramble, no "please remove the company contacts" email.
Can I record calls?
On the $48 tier and up, yes. Recording is centralized in the platform — not stored on the device — and access is permissioned. Supervisors can pull recordings for coaching. Compliance teams can pull recordings for review. The recordings don't live on the employee's phone.
Common mistakes we see
- Skipping the port. If your reps have customers calling existing numbers, port those numbers into our platform. Don't try to swap to new numbers and tell customers to update their contacts. They won't.
- Picking the wrong tier. If you need call recording for compliance or training, you need the $48 tier or above. Don't start at $42 and find out three months in.
- Not deactivating when staff leave. The line is yours. Deactivate it when the employee leaves so they can't keep taking calls from your customers.
- Treating BYOD as a free policy. Cell reimbursement is rarely audited. Pro Mobile gives you the audit trail and lower total cost.
- Buying a phone-system add-on from your existing telecom vendor instead of switching. The big legacy vendors will sell you a "mobile add-on" that's actually a softphone bolted on. It will disappoint everyone.
- Underestimating training time. Pro Mobile is genuinely easy to use, but spend ten minutes on rollout day showing the team how to dial out from the work line versus the personal line. After that, it runs itself.
What to ask any provider before you commit
- Is this a real eSIM-provisioned line or a softphone app dressed up as "mobile"?
- Who owns the work line — me, or the employee?
- What happens to the line when an employee leaves?
- How does this integrate with my CRM, my ticketing system, or my EHR?
- What's the actual full price for the configuration I described?
- Are you operating the underlying carrier, or reselling someone else?
- What's your published port cost, and what's the typical port timeline?
- What does support look like at 2am during an outage?
What the deployment timeline actually looks like
For a typical 20-user team, deployment runs about three weeks. Week 1 is discovery: we map your current setup, your numbers, your CRM, your integrations. Week 2 is configuration and port filing: the PBX gets built, the auto-attendants get recorded, ports get submitted. Week 3 is cutover: eSIM activation rolls out to the team, numbers cut over from the old provider to us, the team trains on the new system in about 30 minutes.
The cutover itself is usually a Tuesday or Wednesday evening. Your team gets text messages with their eSIM activation QR codes. They scan, the line activates, they go to bed. The next morning, calls route through us. Old desk phones (if any) keep working until you're ready to decommission. There's no service gap, no "we'll be down for the weekend while we migrate."
Comparing Pro Mobile to alternatives
If you're shopping around, the alternatives generally fall into a few buckets:
- Softphone apps from major UCaaS providers. Convenient, but they miss calls. Battery hit. Background-app issues on iOS.
- Carrier-provided business mobile lines (AT&T Business, Verizon Business, T-Mobile for Business). Real cellular, but you're buying the device and the plan together, and you don't get PBX features like queues, on-call routing, or call recording.
- BYOD with cell reimbursement. Cheap on paper, but the audit trail is missing, the relationship belongs to the employee, and the brand consistency is broken.
- Two-phone strategy. Issue every employee a separate work phone. Expensive, unpopular with employees, and most phones end up in a drawer.
Pro Mobile sits in a different category: eSIM-provisioned work line on the employee's own device, backed by a real PBX. We're not the only product in this space, but we're one of the few operators (not resellers) doing it. Comparisons against the larger UCaaS players are on our vs. RingCentral, vs. Nextiva, vs. 8x8, and vs. Ooma pages.
Where to start
If you want the full feature breakdown, the Pro Mobile page has it. If you want a quote against what you're currently spending, contact us and we'll run the numbers with you. You talk to a real person at our Ocoee, FL office — not a sales development rep, not a chatbot. We'll ask what you have today, what's working, what isn't, and quote a configuration that fits. If it doesn't fit, we'll tell you that too — we're not interested in selling Pro Mobile to a company that genuinely doesn't need it.