If you are still running a traditional phone system, you are not behind because the technology stopped working. You are behind because the math stopped working. Copper lines and on-premise PBXes cost more every year, do less every year, and the carriers selling them are actively winding the service down.
Here is the straight comparison between what we do at VoIP International and what you have today. We are based in Ocoee, FL, we operate the platform ourselves, and the pricing on the public pricing page is the pricing you pay. No quote dance, no "contact sales for enterprise pricing," no regulatory recovery surcharge added on the back end.
Price: what you actually pay per month
Traditional setups bundle hidden costs everywhere. Hardware lease, line charges, long-distance, maintenance contract, tech visits, feature add-ons. By the time you total it, most small businesses are paying $50 to $90 per extension per month.
Our pricing is on the pricing page:
- Phone Service: $15 or $32 per user per month, all-in.
- Pro Mobile: $42, $48, $54, or $62 per user per month for the cell-replacement plans.
- SIP Trunking: $15 per channel, $0.015 outbound per minute, $0.005 inbound.
- vFAX: $25, $35, $49, or custom per month for HIPAA-friendly fax over IP.
- AI Receptionist: $99, $199, or $299 per month, with a $49 HIPAA add for healthcare.
No 36-month contracts to lock the price. No equipment lease that outlasts the hardware. No "regulatory recovery fee" line item that the headline price hid. Number porting is $15. E911 misdial is $150 (avoid it by keeping addresses current). That is the full price list.
What the legacy bill really looks like
A typical 10-extension office on a legacy PBX with POTS lines pays roughly:
- Hardware lease or amortization: $150 to $400/month
- POTS lines (10 at $100 to $200): $1,000 to $2,000/month
- Long-distance: $50 to $200/month
- Maintenance contract: $100 to $250/month
- Voicemail and feature add-ons: $50 to $150/month
That is $1,350 to $3,000 per month. The same ten users on our $32 tier with full features is $320, plus SIP trunks if needed. The savings are not subtle. Even after you add Pro Mobile for half the team and a vFAX line for the back office, the hosted bill comes in well under a third of the legacy bill.
The hidden costs of staying
Beyond the monthly bill, the legacy setup has costs that do not show up on the invoice: hours spent on hold with the carrier when something breaks, days where the receptionist cannot route a call because the IVR needs a reprogramming visit, the customer who could not reach you because the line was busy and you have no queue, the rep who quit and left two weeks of voicemails in a mailbox nobody could access. Those are real costs. They just do not have a line item.
What you stop owning
With a legacy PBX, you own the box, the cards, the cabling, the UPS, and the relationship with the tech who knows how to program it. When something breaks, it is your problem. When you outgrow it, you buy more cards. When the vendor drops support, you stay on an EOL platform until something blows. When the tech retires, the institutional knowledge goes with him.
With hosted service, the PBX lives in our data centers. You manage extensions, greetings, and routing rules through a web portal in a couple of clicks. We handle the carrier side, the platform updates, and the redundancy. If your office loses power, calls keep ringing on Pro Mobile on cellular. Phones are an optional add, not a forced lease.
What we own that you used to
- The PBX hardware and licenses
- The platform updates, patches, and security
- The carrier relationships and SIP trunk capacity
- The data center redundancy and DR plan
- The 24/7 monitoring
- The vendor escalation paths for problems upstream
You own the configuration, the numbers, and the phones. That is the right split. You should not be running a small data center to make a phone ring.
Features that used to be premium are just included
The features your old vendor charged extra for ship with the base plan:
- Auto-attendants and IVR
- Voicemail-to-email (transcription is the only add-on)
- Hunt groups and ring strategies
- Call recording
- Time-of-day and holiday routing
- Mobile and desktop softphones
- SMS from the business number
- Full call reporting
- Conference bridges
- Call queues with callback
The deeper list is on the features page. For integrations into the tools your team actually uses, the integrations page covers Microsoft Teams, Clio, ServiceTitan, AppFolio, Buildium, Rent Manager, Follow Up Boss, GoHighLevel, and the rest.
Industry setups, prebuilt
We have tuned call flows for specific verticals: healthcare, dental, wellness, legal, real estate, property management, and field service. Same platform, configured for the workflow. We did not invent these by guessing; they came from years of building the same systems for the same kinds of businesses. The setup that works for a 12-provider dental practice is not the setup that works for a four-attorney law firm, and neither is the setup that works for a 40-truck plumbing company.
Multi-location is just configuration, not a project
A 5-office business with one main number can have all five offices on the same hosted PBX, sharing extensions, transferring calls between sites with a 3-digit dial, and reporting on the whole operation in one dashboard. See multi-location. On a legacy PBX, this required either a PBX in each office tied together with expensive trunks, or a centralized PBX with $$$$ MPLS. Hosted makes it a checkbox.
The reliability question, answered honestly
Older articles will tell you traditional copper is more reliable. That was true ten years ago. Today, the carriers are retiring the copper, and POTS lines that used to be $40 a month are now $100 to $200 a month under the FCC POTS-transition pricing. Reliability with VoIP comes from three things:
- A business-grade internet circuit with QoS for voice.
- A backup path: Pro Mobile on cellular when the office circuit drops.
- Geo-redundant call routing on our platform so a single data center cannot take you down.
Done right, uptime matches or beats what you used to get on copper.
What an outage actually looks like on hosted VoIP
Power cut to the office: desk phones go dark, the Pro Mobile app on cellular keeps ringing the same extension. Internet outage at the office: same thing, the app holds calls on cellular. Carrier failure at one data center: the platform reroutes through the other. The only failure mode you cannot route around is the cellular network and the wireline both going down at the same time in your specific zip code, which is rare and usually happens in the kind of disaster that closes the office anyway.
Security in the same conversation
Signaling encrypted with TLS, audio encrypted with SRTP, fraud detection on the platform, strong passwords on every extension, IP-based filtering on SIP. We handle it because we run the platform. You do not need to learn SIP security to use the phone system. On a legacy on-prem PBX, the security was your problem and most of them were not actually secure.
What you keep
Number porting is $15 per number. You keep every phone number you have. We file the paperwork with the losing carrier and coordinate the cutover so the new system is fully tested before the old one goes away. We do the LOAs. You confirm. The legacy line gets disconnected last, not first.
You also keep your hardware (if it makes sense)
If you already have SIP-capable Yealink or Polycom phones in good shape, we will provision them on the platform. No per-phone tax for bringing your own. If the existing phones are old or proprietary to a legacy system, we will quote replacements from the hardware page at MSRP and you can decide.
Common mistakes when leaving a legacy system
- Cutting the old service before the new one is verified. Test inbound, outbound, voicemail, and emergency dial before you disconnect anything.
- Forgetting the analog edge cases. Faxes (use vFAX), alarm panels (cellular module), elevators (cellular module), gate intercoms (cellular module).
- Buying too few SIP channels. Concurrent calls, not extensions, drive channel count. We size it on actual traffic, not a guess.
- Skipping E911 setup. Every endpoint needs a registered address. Misdials cost $150.
- Trying to keep the legacy IVR. The old menu was the result of compromises with old hardware. Redesign it for the platform you are moving to.
- Cutting over during a busy week. Pick a quiet week. Test in parallel for at least a few days. Move when the team can absorb a learning curve.
- Skipping training. The portal is easy, but "easy" still requires someone showing you the first time.
What to ask before you sign
- Are you the operator or a reseller?
- Is the price on the website the price I pay, or are there fees you have not shown me yet?
- What is the porting timeline and who files the LOAs?
- What happens to my fax, alarm, elevator, and gate lines?
- What does your team in the US do at 9 PM on a Saturday when something breaks?
- What is included at the per-user price and what is an add-on?
- What integrations do you have for the CRM and tools my team uses?
Where to start
If you want to know what your specific situation costs, the pricing page has the numbers and the get started page walks you in. Compare us directly to the big names on vs, Nextiva, RingCentral, 8x8, and Ooma. Want a human? Contact us in Ocoee. Want to read up first? The about page has who we are and the FAQ answers the common questions.
Three customer profiles where the math is obvious
A few short profiles that show where the comparison stops being close:
The 12-person property management office
Two POTS lines for the office, a fax line for owner statements, three remote leasing agents on personal cells, a maintenance line that gets ignored after 5 PM. Legacy bill: about $1,100 per month plus the $50 per agent cell reimbursement. Hosted on our $32 tier: 12 users at $384, vFAX at $25, Pro Mobile for the three leasing agents at $42 each ($126), AppFolio integration on the AppFolio page. Total about $535. Savings around $600 per month, plus the reimbursement disappears. See property management for the full pattern.
The 6-attorney law firm
Auto-attendant that nobody can change without calling the vendor, four POTS lines, a paid-for legacy PBX, no call recording. Legacy bill: about $900 per month plus $200 a year in tech visits. Hosted on $32: 14 users at $448, Pro Mobile for the partners ($168), Clio integration included. Total about $616. Recording on every call, voicemail-to-email for the attorneys, screen-pops with the matter on every inbound. See legal firm phone system.
The 30-truck plumbing operation
Dispatcher on an old PBX with 6 lines, 30 techs on personal cells with company reimbursement, no call recording, no ServiceTitan integration. Legacy bill: $1,400 per month for the PBX and lines, plus 30 techs at $75 reimbursement is $2,250. Hosted on $32 for the dispatcher and office (8 users, $256), Pro Mobile for all 30 techs at $48 ($1,440), ServiceTitan integration included. Total about $1,696. Savings around $1,950 per month, reimbursement disappears, every call is recorded and logged in ServiceTitan. See field service.
The pattern in all three is the same. The savings on the legacy bill are real, but the real win is the features that were not on the table before: integrations, recording, mobile, reporting. Those features pay back faster than the line-cost savings do.
One last thing on the contract question
The big incumbents like to use 36-month or 60-month contracts with early-termination fees to lock you in. We do not. The pricing on the website is month-to-month at the same rate. If you want a multi-year deal with custom pricing because you have 200 users and three offices, we can do that, but it is your idea, not ours. The default is no contract. We earn the renewal every month by doing the job.