Earl Rusnak Yealink T33G Review: The Honest Entry-Level Desk Phone Not every desk needs a $269 phone. The Yealink T33G at $125 is what we install on extensions that take maybe 5-15 calls a day: warehouse offices, back rooms, hallway phones, conference room sidecars, ... Desk Phones Oct 13, 2023
Earl Rusnak VoIP International vs. Traditional Phone Systems: The Honest Comparison If you are still running a traditional phone system, you are not behind because the technology stopped working. You are behind because the math stopped working. Copper lines and on-premise PBXes cost ... Small Business Phone VoIP Insights Sep 29, 2023
Earl Rusnak Music on Hold That Doesn't Annoy Your Callers (or Get You Sued) Hold music is one of those things nobody thinks about until a caller complains. Three problems show up over and over: it's tinny, it's the same eight bars on loop, or somebody grabbed a Spotify track ... Small Business Phone Sep 27, 2023
Earl Rusnak How VoIP International Saves Your Business Money: The Real Math Every VoIP provider on the internet promises to save you money. Most of them are vague about how. We are going to put numbers on the page. We are VoIP International, an Ocoee, Florida operator. We sel... Small Business Phone Sep 22, 2023
Earl Rusnak Auto Attendant Design That Does Not Make Callers Hang Up Most auto attendants are bad because the person who built them was tired of the project halfway through. Seven options, three of them stale, hold music that loops every 14 seconds, and a default route... Small Business Phone Aug 21, 2023
Earl Rusnak Call Center Features That Actually Change How You Work Most "call center feature" lists read like a sales sheet. Here is what each feature actually does on our platform, what we have learned configuring them for Central Florida customers, and where they f... Call Center Aug 14, 2023
Earl Rusnak Real-Time Call Center Wallboards: What They Show, Why They Matter If your supervisor is watching the queue by refreshing a report every five minutes, you don't have visibility you have a delayed reaction. A real-time wallboard puts the numbers that matter on a scree... Call Center Aug 11, 2023
Earl Rusnak Busy Lamp Field and Presence: Useful, Once You Set Them Up Right Busy Lamp Field is the row of little lights on a desk phone that tells the receptionist whether you are on a call. It is not new technology, it is not complicated, and it solves a real problem: stop t... Small Business Phone Aug 9, 2023
Earl Rusnak Call Park, Explained Without the Filler Call park is the feature you use when a call needs to land at "whoever is free" instead of a specific extension. Receptionist picks up, parks the call on slot 701, walks over to the warehouse and yell... Small Business Phone Aug 7, 2023
Earl Rusnak Attended vs. Blind Call Transfers: When to Use Each Every business phone system has two ways to move a live caller to someone else: attended (warm) and blind (cold). Most teams default to one out of habit and never ask whether they picked the right one... Small Business Phone Aug 1, 2023
Earl Rusnak Telecom Regulation: What Buyers Should Actually Care About Most articles about telecom regulation are written for policy people. This one is written for the person paying the phone bill. The rules that affect your business aren't the abstract ones — they're t... Industry Research VoIP Insights Aug 1, 2023
Earl Rusnak Business VoIP: An Operator's Honest Guide to Picking One If you are reading a guide to business VoIP, you are probably either paying too much for a landline or you tried a cheap provider and it did not stick. Here is the operator-level version of what you n... Small Business Phone VoIP Insights Jul 24, 2023
