Earl Rusnak The VoIP International Mobile App: What It Does and What It Replaces The mobile app is the part of our service that quietly does the most work. It is included with every Phone Service plan and every Pro Mobile plan, and it puts a real business extension on every user's... Oct 31, 2023
Earl Rusnak Yealink T46U Review: The Right Desk Phone for Busy Extensions Most phone hardware reviews are spec dumps. Here is the practical version: the Yealink T46U at $269 is the desk phone we put in front of anyone taking 50+ calls a day. Receptionists, inside sales, dis... Oct 17, 2023
Earl Rusnak Yealink T33G Review: The Honest Entry-Level Desk Phone Not every desk needs a $269 phone. The Yealink T33G at $125 is what we install on extensions that take maybe 5-15 calls a day: warehouse offices, back rooms, hallway phones, conference room sidecars, ... Oct 13, 2023
Earl Rusnak VoIP International vs. Traditional Phone Systems: The Honest Comparison If you are still running a traditional phone system, you are not behind because the technology stopped working. You are behind because the math stopped working. Copper lines and on-premise PBXes cost ... Sep 29, 2023
Earl Rusnak Music on Hold That Doesn't Annoy Your Callers (or Get You Sued) Hold music is one of those things nobody thinks about until a caller complains. Three problems show up over and over: it's tinny, it's the same eight bars on loop, or somebody grabbed a Spotify track ... Sep 27, 2023
Earl Rusnak How VoIP International Saves Your Business Money: The Real Math Every VoIP provider on the internet promises to save you money. Most of them are vague about how. We are going to put numbers on the page. We are VoIP International, an Ocoee, Florida operator. We sel... Sep 22, 2023
Earl Rusnak Auto Attendant Design That Does Not Make Callers Hang Up Most auto attendants are bad because the person who built them was tired of the project halfway through. Seven options, three of them stale, hold music that loops every 14 seconds, and a default route... Aug 21, 2023
Earl Rusnak Call Center Features That Actually Change How You Work Most "call center feature" lists read like a sales sheet. Here is what each feature actually does on our platform, what we have learned configuring them for Central Florida customers, and where they f... Aug 14, 2023
Earl Rusnak Real-Time Call Center Wallboards: What They Show, Why They Matter If your supervisor is watching the queue by refreshing a report every five minutes, you don't have visibility you have a delayed reaction. A real-time wallboard puts the numbers that matter on a scree... Aug 11, 2023
Earl Rusnak Busy Lamp Field and Presence: Useful, Once You Set Them Up Right Busy Lamp Field is the row of little lights on a desk phone that tells the receptionist whether you are on a call. It is not new technology, it is not complicated, and it solves a real problem: stop t... Aug 9, 2023
Earl Rusnak Call Park, Explained Without the Filler Call park is the feature you use when a call needs to land at "whoever is free" instead of a specific extension. Receptionist picks up, parks the call on slot 701, walks over to the warehouse and yell... Aug 7, 2023
Earl Rusnak Attended vs. Blind Call Transfers: When to Use Each Every business phone system has two ways to move a live caller to someone else: attended (warm) and blind (cold). Most teams default to one out of habit and never ask whether they picked the right one... Aug 1, 2023
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