Earl Rusnak Busy Lamp Field and Presence: Useful, Once You Set Them Up Right Busy Lamp Field is the row of little lights on a desk phone that tells the receptionist whether you are on a call. It is not new technology, it is not complicated, and it solves a real problem: stop t... Aug 9, 2023 VoIP International Blog Posts
Earl Rusnak Call Park, Explained Without the Filler Call park is the feature you use when a call needs to land at "whoever is free" instead of a specific extension. Receptionist picks up, parks the call on slot 701, walks over to the warehouse and yell... Aug 7, 2023 VoIP International Blog Posts
Earl Rusnak Attended vs. Blind Call Transfers: When to Use Each Every business phone system has two ways to move a live caller to someone else: attended (warm) and blind (cold). Most teams default to one out of habit and never ask whether they picked the right one... Aug 1, 2023 VoIP International Blog Posts
Earl Rusnak Telecom Regulation: What Buyers Should Actually Care About Most articles about telecom regulation are written for policy people. This one is written for the person paying the phone bill. The rules that affect your business aren't the abstract ones — they're t... Aug 1, 2023 VoIP International Blog Posts
Earl Rusnak Business VoIP: An Operator's Honest Guide to Picking One If you are reading a guide to business VoIP, you are probably either paying too much for a landline or you tried a cheap provider and it did not stick. Here is the operator-level version of what you n... Jul 24, 2023 VoIP International Blog Posts
Earl Rusnak Remote Work That Actually Works: The Phone System Question Most of the noise about remote work focuses on culture, calendars, and collaboration tools. The unglamorous reality is that a lot of remote-first companies are limping along because the phone system n... Jul 6, 2023 VoIP International Blog Posts
Earl Rusnak Mobile Phone Features That Actually Work for Remote Teams Most teams don't need a brochure about "the future of work." They need calls to ring on the right device, follow the right person, and not die when somebody steps away from a desk. We run a phone netw... Jun 25, 2023 VoIP International Blog Posts
Earl Rusnak Yealink vs Poly: How to Pick a Desk Phone in 2026 If you are buying desk phones for a business VoIP rollout, you are almost certainly choosing between Yealink and Poly (formerly Polycom). We ship both. We have seen thousands of them deployed across c... Jun 23, 2023 VoIP International Blog Posts
Earl Rusnak CRM Integration for Call Centers: What Connects to What A call center without CRM integration is two screens, two systems, and an agent retyping caller phone numbers all day. The integrations that earn their keep do three specific things: pop the customer ... Jun 16, 2023 VoIP International Blog Posts
Earl Rusnak SIP Trunking Explained: What You Pay For and Why If you already own a PBX you like, paying to rip it out and replace it with a hosted system is wasted money. SIP trunking is the alternative — you keep the PBX, you swap the copper lines for an intern... Apr 21, 2023 VoIP International Blog Posts
Earl Rusnak Hosted VoIP vs. Analog POTS Lines: What to Know Before Copper Goes Away If you are still paying for POTS lines, you have probably seen the bill climb hard the last few years. That is not an accident. The FCC ended price protections on legacy copper lines, and the major ca... Mar 7, 2023 VoIP International Blog Posts
Earl Rusnak How to Migrate Off a Legacy PBX Without Breaking Your Phones An old PBX is rarely a fire. It is a slow leak: maintenance contracts that creep up, vendors who go quiet, features your team wants and cannot get, and a closet appliance that nobody wants to touch. R... Jan 19, 2023 VoIP International Blog Posts
