VoIP Int One Privacy Policy
VoIP Int One is the mobile phone app for customers of VoIP International LLC ("VoIP International", "we"). It lets you make and receive calls on your business phone line, and see your call history, voicemail, contacts and call settings. This policy explains what the app handles and why.
What the app uses, and why
| What | Why | Where it's kept |
|---|---|---|
| Your phone system username and password | To sign you in. | Checked with your phone system at sign-in and never stored by the app or by us. |
| Your phone line's connection details (extension, device name, SIP password) | To connect the app to your phone line so it can make and receive calls. | Encrypted storage on your phone (iOS Keychain / Android Keystore). |
| Push notification tokens (Apple / Google) | So your phone rings for incoming calls and shows voicemail alerts when the app is closed. | Registered with your phone system; removed when you sign out. |
| Microphone | For your calls, and to record a voicemail greeting if you choose to. | Call audio is not recorded or stored by the app. Greetings you record are saved to your voicemail box. |
| Call history, voicemail, transcripts, company directory and contacts | Shown to you in the app. | Read from your company's phone system when you open the app; a short list of your recent calls is also kept on your phone. |
| Call settings (Do Not Disturb, forwarding, queue log-in) | Changed only when you change them in the app. | Saved on your phone system. |
| Favourites, last number dialled | Convenience. | On your phone only. |
| App diagnostics (a recent activity log, app version, phone model) | Sent only if you tap "Report a problem", to help our support team fix it. | Attached to a support ticket at VoIP International. |
What the app does not do
- No advertising, and no advertising or tracking identifiers.
- We don't sell or share your information with third parties for marketing.
- No location tracking. Emergency calls (911, 988) are handed to your phone's own dialler, so they use your mobile network and your phone's location as normal.
- The app does not read your phone's own contacts, photos or messages.
Service providers
To provide the service we rely on: your company's phone system hosted by VoIP International; Apple Push Notification service and Google Firebase Cloud Messaging (to deliver call and voicemail alerts); and our own servers (sign-in, support tickets, voicemail transcription for customers who have that feature).
Keeping your information
Information on your phone is removed when you sign out or delete the app. Information on your phone system (call records, voicemail, settings) is kept under your company's service agreement with VoIP International. Support tickets are kept as part of your account's support history.
Your choices
You can sign out at any time, which stops calls and alerts to that phone and removes its push registration. You can turn off notifications or microphone access in your phone's settings, though the app can't take calls without them. To ask about or delete information we hold, contact us below.
Children
The app is a business phone service and is not intended for children.