Earl Rusnak HVAC Contractors Lose $45K-$120K a Year to Missed Calls — Here's the Real Data Home service trades run on the phone more than almost any other category of small business — industry data puts phone-originated bookings at 78% or higher for emergency-driven trades like HVAC and plu... Field Service HVAC Missed Calls Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak 70% of Property Managers Say Communication Is Their Biggest Problem — Here's the Data Property management runs on the phone more than almost any other small business category, and it fails on the phone more often too. Industry research consistently identifies communication not leasing,... Industry Research Missed Calls Property Management Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak Mitel MiCloud Connect and MiVoice Office 250: Both EOL Deadlines Have Passed — Here's Where That Leaves You If your business runs Mitel MiCloud Connect or MiVoice Office 250, two deadlines that have been on the calendar for months just passed. This isn't a future-tense warning. As of this article, both cuto... EOL Mitel Migration Phone System Migration Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak 3CX in 2026: The V20 Migration, the April Fair-Use Deadline, and the CDR Data Risk Nobody Mentions If you run 3CX and you've been putting off dealing with the V20 migration, the licensing changes, or both, there are two separate deadlines worth knowing about, plus one technical detail about how 3CX... 3CX Migration PBX Security Phone System Migration Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak Why 95% of Call Centers Do QA, But Only 17% of Agents Think It Works Most businesses that answer phones have some version of a quality process: a manager occasionally listens to a call, or reviews a handful at random each week. Almost none of them review every call. Th... Call Center QA Conversation Intelligence VoIP Insights Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak The Real Cost of Missed Calls — and What an AI Receptionist Actually Fixes Most business owners can tell you their revenue, their marketing spend, and their close rate. Almost none of them can tell you how many calls their business missed last month. That blind spot is expen... AI Receptionist Industry Research Missed Calls Small Business Phone Jul 6, 2026 VoIP International Blog Posts
Earl Rusnak Roam Like at Home: Pro Mobile in 39 Countries Without the Surcharge If you have employees who travel for work, you have either paid international roaming fees or watched them refuse to answer the phone for a week. Neither is good. Pro Mobile from VoIP International ru... Pro Mobile May 25, 2025 VoIP International Blog Posts
Earl Rusnak Pro Mobile: Stop Running Two Phone Systems Most companies are paying for two phone systems. The first is the desk phone PBX that half the staff stopped using when they started working from home. The second is the cell phone reimbursement nobod... Pro Mobile Small Business Phone Dec 2, 2024 VoIP International Blog Posts
Earl Rusnak Pro Mobile and Brand Consistency: One Business Number Everywhere Pick up any sales rep's phone and look at the outgoing call log. If the number on display is their personal cell, that's the number your customers now have. It's saved in their contacts. It'll get cal... Pro Mobile Sep 19, 2024 VoIP International Blog Posts
Earl Rusnak Moving Off a Physical Fax Machine: A Practical vFAX Guide If you still have a physical fax machine in your office, you are paying for a dedicated phone line, ink or toner, paper, and the machine itself, all to handle a few faxes a week. Healthcare, legal, ti... vFAX Jul 18, 2024 VoIP International Blog Posts
Earl Rusnak What Is a VoIP PBX? A Plain-English Guide for Business Owners If you are pricing a new phone system, you have probably hit the term "VoIP PBX" a hundred times without anyone explaining what it actually means. A PBX (Private Branch Exchange) is the brain that rou... Small Business Phone VoIP Insights Jul 2, 2024 VoIP International Blog Posts
Earl Rusnak Scaling From 5 to 500 Users Without Replatforming The phone system you pick when you're five people becomes the phone system you regret when you're fifty. Adding lines means buying hardware. Adding a location means a new install. Adding a remote rep ... Pro Mobile Small Business Phone Jun 20, 2024 VoIP International Blog Posts
